Copy Center Operations Lead — Printing & Fulfillment

City of New York; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid leave

Pension

Deferred compensation

Job summary

The City of New York seeks a proactive Copy Center Manager to oversee day-to-day operations, ensure timely production, and handle confidential documents. You will supervise staff, coordinate tasks, manage supplies, and liaise with vendors to keep equipment running smoothly.

This role requires strong organizational skills, prior copy center or print shop experience, and the ability to prioritize multiple projects in a fast-paced office environment.

Qualifications

• Bachelor's degree with two years in community work or related duties
• High school diploma with six years related experience
• Equivalent mix with at least one year in equivalent role

Responsibilities

• Manage daily Copy Center operations and ensure timely completion of work requests.
• Supervise, train, schedule, and assign work to Copy Center staff.
• Prioritize projects based on deadlines and workload.
• Operate and oversee high-volume copiers, printers, scanners, binding equipment, plotters and other production gear.
• Coordinate service and repairs with vendors; monitor equipment performance.
• Maintain inventory of paper, toner, binding supplies, and other materials.
• Review requests for completeness and determine appropriate production methods.
• Ensure documents meet specifications (quantity, paper type, color, finishing, binding, delivery).
• Coordinate large or time-sensitive printing projects and production schedules.
• Maintain records of work, supply usage, and equipment issues.
• Ensure proper handling of sensitive/confidential documents.
• Coordinate delivery and distribution of completed projects.
• Identify workflow improvements to reduce delays and increase efficiency.
• Communicate with supervisors, vendors, and departments regarding Copy Center services.
• Ensure staff follow procedures for equipment operation, safety, and document handling.
• Troubleshoot routine equipment issues and escalate when needed.
• Assist with budgeting, purchasing, vendor coordination, and planning for Copy Center equipment and supplies.

Skills

Copy Center management

High-volume printing equipment

Organizational skills

Project prioritization

Staff supervision

Customer service

Record keeping

Document production knowledge

Independent decision making

MS Office proficiency

Education

Bachelor's degree + 2 years related experience

High school diploma + 6 years related experience

Equivalent combination with 1+ year of related experience

Job description

The City of New York seeks a proactive Copy Center Manager to oversee day-to-day operations, ensure timely production, and handle confidential documents. You will supervise staff, coordinate tasks, manage supplies, and liaise with vendors to keep equipment running smoothly.

This role requires strong organizational skills, prior copy center or print shop experience, and the ability to prioritize multiple projects in a fast-paced office environment.