Copier/Printer Service Technician

Flex Technology Group; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Career growth

Field-based role with daily travel

Job summary

FlexTG in Boston, MA is seeking an Entry Level Copier/Printer Service Technician to maintain and repair office equipment at customer sites. You will troubleshoot printing issues, install scanning devices, and manage inventory while building strong customer relationships.

The role emphasizes field-based work with daily travel to customer locations, a supportive team, and opportunities for career growth in a fast-paced, customer-focused environment.

Qualifications

• Must have customer service skills and ability to interact professionally with customers.
• Basic networking knowledge to troubleshoot connectivity issues.
• Mechanical aptitude and ability to work with office equipment.
• Electrical aptitude to diagnose simple hardware issues.
• Strong time-management and multitasking abilities.

Responsibilities

• Service printer/copier products with minimal assistance.
• Troubleshoot basic printing issues and differentiate printer vs network problems.
• Install scanning and equipment in peer-to-peer environments.
• Manage inventory according to company specifications.
• Maintain the vehicle, tool kit, and supplies for field work.
• Develop and maintain professional relationships with customers and colleagues.
• Provide sales support by communicating problems or leads to the sales team.
• Present a professional image and appearance at all times.
• Maximize equipment uptime through timely repairs.
• Engage customers to ensure satisfaction and trust.
• Manage time to be most effective in daily routes.

Skills

Customer service

Networking basics

Mechanical aptitude

Electrical aptitude

Time management

Education

High School Diploma or GED

Job description

Copier / Printer Service Technician

Location: Boston, MA area

Join FlexTG - Where Your Expertise Makes an Impact

At FlexTG, we transform how businesses manage their print environments. As a brand-neutral managed print provider with a nationwide footprint, we deliver customized solutions powered by proprietary technology to help clients reduce costs, improve efficiency, and stay ahead.

We’re growing and looking for a Service Technician who takes pride in their work, enjoys problem-solving, and wants to make a real impact in the Boston market.

As an Entry Level Service Technician, you will shine as you multitask and manage a full customer workload. You will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

What you will do:

• Service printer/copier products with minimum assistance
• Troubleshoot basic printing issues, able to determine printer vs network issues.
• Able to install scanning and equipment in a peer-to-peer environment.
• Manage inventory to the company's specifications.
• Maintain car, tool kit, and supplies.
• Develop and maintain professional relationships with customers and employees.
• Provide sales support, including advising sales about problems or sales leads.
• Maintain professional appearances.
• Maximizing equipment uptime through timely repair
• Engaging the customer to assure satisfaction.
• Managing time to be most effective

What we are seeking:

• Mechanical and electrical aptitude and demonstrated skills.
• Knowledge of basic networking
• 1-2 years’ related experience is preferred; if not, we will train you!
• Possess excellent customer service and communication skills.
• High School Diploma required, or GED.
• Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.
• Must be at least 21 years of age or older with a valid driver's license and have a reliable vehicle with a clean driving record

What We Offer

• Competitive hourly pay
• Medical, Dental, and Vision benefits
• Paid Time Off, Sick Time, and company holidays
• 401(k) with company match
• Career growth and advancement opportunities
• A supportive, team-oriented culture
• Field-based role with daily travel to customer locations
• Independent work with strong team and leadership support
• Fast-paced, customer-focused environment

Equal Opportunity

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.