Copier Technician

Pacific Office Automation Inc.; Reno (NV); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Company vehicle

Matched 401k

FSA/HSA Programs

Paid training and certification

Company paid trips

Job summary

Pacific Office Automation is seeking a Copier Field Technician to join our Reno service team. You will perform service calls, maintain product knowledge, and support major accounts in a fast-paced environment.

Qualifications include excellent communication and customer service, strong troubleshooting skills, and the ability to work with multiple brands. The role offers a company vehicle, training, and competitive pay.

Qualifications

• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company.
• Exceptional mechanical aptitude & demonstrated troubleshooting skills with digital office equipment.
• Effective organizational skills with the ability to manage conflicting priorities.
• Demonstrates initiative and ability to seek out information for timely decisions.
• Strong ethics and teamwork; Fiery/controller experience is a plus.

Responsibilities

• Perform service calls on assigned machines at major and escalated accounts.
• Maintain technical knowledge on all products and recommend training needs.
• Meet productivity and inventory goals; manage parts cost per call.
• Collaborate with service team on tech-assist calls and knowledge sharing.
• Provide accurate reporting and uphold code of conduct.

Skills

Communication skills

Customer service

Relationship management

Troubleshooting

Mechanical aptitude

Organizational skills

Initiative

Tools

Fiery/controller experience

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Current job opportunities are posted here as they become available.

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for a Copier Field Technician to join our service team in Reno, NV.

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
• Always conducts self in accordance with the companies Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.
• Perform tech-assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak

Certification and/or hands-on experience with (at min.) one of the following product lines is required: Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on a specific market.

• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.
• Medical/Dental/Vision/Life insurance plans
• $24 to $30 an hour DOE
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.