Coordinator, Ticket Operations

National Association for Stock Car Auto Racing (NASCAR); Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

competitive compensation

comprehensive benefits package focused

growth and development opportunities

Job summary

National Association for Stock Car Auto Racing (NASCAR) is seeking a Coordinator for Ticket Operations to support day-to-day leadership and staff in ticketing processes, fulfillment, and special projects. You will maintain data accuracy, assist event operations, and drive improvements for a seamless customer experience across all NASCAR events.

Responsibilities include auditing builds and pricing, managing inventory, and supporting weekend operations while collaborating with Marketing and other

Qualifications

• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency with Microsoft Excel and general Microsoft Office suite.
• Excellent written and verbal communication skills; able to coordinate with multiple teams.
• Self-motivated, able to work independently with minimal supervision.
• Strong organizational skills and ability to prioritize multiple deadlines.

Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Audit event builds, ticket system updates, pricing changes, and financial controls daily.
• Oversee inventory management across all events and daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.

Skills

Strong project management

Microsoft Excel

Excellent written and verbal communic­

Education

High school diploma or GED

Tools

Ticketmaster

Microsoft Office

Job description

About the role

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects. This role is responsible for maintaining ticketing system accuracy, supporting event operations, driving process improvements, and delivering a seamless ticket-buying experience for customers across all events.

Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Provide support for special projects such as: Venue reseating initiatives, Declined payment plans, Other department-wide operational projects.
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including: Adding new ticket products or offers, Updating pricing and package details, Setting access permissions for users and agencies.
• Oversee inventory management across all events, including daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by: Identifying and correcting broken links, Reviewing purchase flows for accuracy, Partnering with Marketing to maintain current offers and messaging.
• Support all event weekend ticket operations needs, including: Event staffing coordination, Ticket issue resolution and customer service, Daily sales reconciliation, Final event reporting.
• Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
• Assist in the development and implementation of operational efficiencies within Ticket Operations.
• Additional duties as assigned.

Work Schedule

This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Qualifications

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Valid driver's license in good standing with a clean driving record.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.

Benefits

• competitive compensation
• a comprehensive benefits package focused on wellness
• opportunities to grow and develop both personally and professionally

Equal‑Opportunity Employer

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job‑related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

Application Process

To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of A I-generated content or automated assistance.

About NASCAR

The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 15 of the nation’s major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series™, NASCAR O'Reilly Auto Parts Series™, and NASCAR CRAFTSMAN Truck Series™), four international series (NASCAR Brasil Series, NASCAR Canada Series, NASCAR Euro Series, NASCAR Mexico Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Local Racing Series powered by O'Reilly Auto Parts). The International Motor Sports Association™ (IMSA®) governs the IMSA WeatherTech SportsCar Championship™, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states. For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, TikTok, X and Facebook.