Coordinator, Ticket Operations

NASCAR; Kansas City (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

NASCAR is seeking a Coordinator for Ticket Operations in Kansas City, MO. This role is crucial for supporting ticket operations by ensuring the efficient execution of ticketing processes, managing quality control for the online experience, and supporting event weekend operations. Ideal candidates will have a high school diploma, project management skills, and preferably experience with ticketing software like Ticketmaster.

The position emphasizes excellent communication skills, strong organizational capabilities, and the ability to work independently. NASCAR is an Equal Opportunity Employer.

Qualifications

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous experience in box office, ticketing, or live event operations preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.

Responsibilities

• Support Ticket Operations leadership and staff with daily functions and special projects.
• Identify opportunities to streamline and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Audit event builds, ticket system updates, pricing changes, and financial controls daily.
• Override inventory management across all events and ticket accounts.
• Ensure quality control of the online ticket-buying experience.
• Support all event weekend ticket operations needs.
• Assist with hiring, scheduling, and supervision of temporary event staff.

Skills

Project management skills

Verbal communication

Written communication

Organizational skills

Self-motivated

Proficiency in Microsoft Excel

Knowledge of NASCAR

Education

High school diploma or GED

Tools

Ticketmaster

Microsoft Office

Job description

Coordinator, Ticket Operations

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects. This role is responsible for maintaining ticketing system accuracy, supporting event operations, driving process improvements, and delivering a seamless ticket-buying experience for customers across all events.

Key Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Provide support for special projects such as:
  • Venue reseating initiatives
  • Declined payment plans
  • Other department-wide operational projects
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including:
  • Adding new ticket products or offers
  • Updating pricing and package details
  • Setting access permissions for users and agencies
• Oversee inventory management across all events, including daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by:
  • Identifying and correcting broken links
  • Reviewing purchase flows for accuracy
  • Partnering with Marketing to maintain current offers and messaging
• Support all event weekend ticket operations needs, including:
  • Event staffing coordination
  • Ticket issue resolution and customer service
  • Daily sales reconciliation
  • Final event reporting
• Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
• Assist in the development and implementation of operational efficiencies within Ticket Operations.
• Additional duties as assigned.

Qualifications

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.