Patient Service Specialist

Cleveland Clinic; Ashland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to welcome patients, check in, collect co-pays and support scheduling and MyChart enrollment. You will work with physicians to ensure a smooth checkout and excellent patient experience.

Typical hours are 8:00am–5:00pm with occasional weekends and holidays. Strong customer service, basic math, and PC skills are essential to success in this role.

Qualifications

• High School Diploma or GED with 2 years in patient registration, scheduling, insurance processing or customer service; OR an Associate’s Degree with 1 year experience; OR a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math to process co-pays.

Responsibilities

• Provide comprehensive, proactive patient and visitor experience.
• Register patients, prepare visits, handle scheduling and pre-registration.
• Assist with insurance verification and co-pay collection.
• Support with MyChart enrollment and interpreter services scheduling.

Skills

Customer service

Communication

Multitasking

Typing speed 30 wpm

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

PC window applications

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Service Specialist, you’ll help create an exceptional experience for patients, families and visitors from arrival through checkout. You’ll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You’ll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works 8:00am to 5:00pm with occasional weekends and holidays.

A caregiver who excels in this role will:

• Provide comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).