Surgery/Special Unit Coordinator

Cleveland Clinic; Beachwood (OH); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Remote work after 6 months

Two remote days per week

Job summary

Cleveland Clinic South Pointe Hospital is seeking a Surgery/Special Unit Coordinator to manage scheduled and unscheduled procedures, admissions and appointments. You will ensure accurate patient data, triage care, and coordinate services across departments.

In this role, you’ll work 8:30am–5:00pm with no weekends or holidays, and there is a work-from-home option after 6 months, up to two remote days per week, supporting patient access and efficient clinic operations.

Qualifications

• High School Diploma or GED required.
• 2 years of experience in medical scheduling, patient access, or billing, or 3 years in concierge/customer service.
• Working knowledge of scheduling systems and basic PC software.
• Proficiency with Word and Excel.

Responsibilities

• Validate patient data and coordinate admissions/appointments.
• Identify patients needing financial counseling for services.
• Triaging appointments based on diagnosis, preferences, and physician specialty.
• Coordinate services and provide instructions requested by patients and physicians.
• Schedule intra- and inter-departmentally as per provider orders.
• Receive orders and schedule per protocol; ensure CPT/case info accuracy.
• Serve as liaison with admitting office for reservations and updates.
• Assist department staff and convey patient instructions to families.

Skills

Communication

Customer service

Scheduling software

PC proficiency

Education

High School Diploma/GED

Tools

MS Word

Excel

Job description

Applicants must reside in or near Cleveland, Ohio.

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

Working Hours

A caregiver in this position works 8:30am to 5:00pm with no weekends or holidays. There is a work from home opportunity after 6 months, totaling 2 potential work from home days per week.

Key Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum Qualifications

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred Qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

• Minimum hourly: $16.47
• Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).