Coordinator Surgery Special Unit

Cleveland Clinic; Columbus (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Columbus Imaging on Jasonway Avenue, part of the Cleveland Clinic network, delivers advanced imaging services with a personal touch. The Surgery/Special Unit Coordinator ensures smooth coordination of scheduled and unscheduled procedures, admissions and appointments, while collaborating with physicians and staff to maximize efficiency and appropriate care.

This role requires attention to detail, strong scheduling skills, and excellent communication with patients and families.

Qualifications

• High School Diploma or GED.
• Knowledge of Microsoft Word and Excel.
• Familiarity with computerized scheduling systems, patient billing or insurance processing.
• Two years of related experience or three years of customer service concierge experience.
• Proficiency with PC-based systems and software.

Responsibilities

• Manage all scheduled and unscheduled procedures, admissions, and appointments.
• Triage appointments based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients and physicians.
• Perform scheduling intra- and inter-departmentally as requested by orders.
• Schedule outpatient imaging for three Columbus locations and ensure CPT coding accuracy.

Skills

Customer service

Medical terminology

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Scheduling systems (appointment/OR)

PC-based software

Job description

At Columbus Imaging on Jasonway Avenue, part of the Cleveland Clinic network, patients can expect advanced medical imaging services delivered with a personal touch. With a strong focus on compassionate care and the latest technology, we’re committed to providing fast, accurate diagnostics in a comfortable setting. Our center offers a wide range of imaging services, including Bone Density, CT scans, MRIs, Nuclear Medicine, Pulmonary Function Testing, Ultrasound, and X-Rays—helping support timely and informed medical decisions.

As a Surgery/Special Unit Coordinator, you are responsible for managing all scheduled and unscheduled procedures, admissions, and appointments. This role is critical to maintaining the organization and efficiency of the unit, thereby enabling caregivers to provide the exceptional standard of care that patients at Cleveland Clinic have come to expect. You oversee all activities related to the successful coordination and completion of pediatric and adult surgery and procedure admissions and appointments. In close collaboration with physicians and staff, you prioritize admissions and appointments and strategically allocate available space in accordance with medical necessity.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Schedule all outpatient imaging for three Columbus locations
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Knowledge of Microsoft Word and Excel applications
• Knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).