Coordinator, Student Care Services

Tarrant County College; Hurst (TX); On-site; USD 715,000 - 856,000; Full time

Job summary

Tarrant County College’s Northeast Campus seeks a Coordinator, Student Care Services to support student care coordination, non-clinical case management, prevention education, and CARE Team activities. This role contributes to student well-being, retention, and success.

You will conduct student outreach, manage referrals to campus and community resources, maintain case records in Maxient, and collaborate with faculty, staff, and partners to provide timely, coordinated support.

Qualifications

• Bachelor’s degree and 3 years’ related experience or an equivalent combination of education and work-related experience.
• Preferred: Master’s degree in Higher Education, Student Affairs, Counseling, Social Work, Psychology, Human Services, or related field.
• Experience with Maxient or comparable case-management systems is preferred.

Responsibilities

• Conducts non-clinical case management for students referred through CARE and conduct processes by assessing needs and coordinating resources.
• Initiates outreach to students facing academic or personal challenges to support persistence and well-being.
• Coordinates referrals to campus and community resources and monitors engagement with services.
• Maintains case records and interventions in Maxient and other systems; assists with follow-up actions.
• Collaborates with faculty, staff, and community partners to provide coordinated support and referrals.
• Assists with planning, coordination, promotion, and delivery of prevention education programs, workshops, trainings, and awareness initiatives for students, faculty, and staff.
• Collects, tracks, and compiles assessment data, participant feedback, and program outcomes for reporting and improvement.
• Supports departmental reporting, data collection, and assessment activities related to student success and CARE initiatives.

Skills

Customer service

Interpersonal skills

Listening skills

Verbal communication

Written communication

Microsoft Office

Microsoft 365

Attention to detail

Organization

Teamwork

Diplomacy/ Confidentiality

Education

Bachelor’s degree

Master’s degree

Tools

Maxient

Microsoft Office

Microsoft 365

CRM systems

Job description

Title:

Coordinator, Student Care Services

Department:

NE Student Support Services

Campus Location:

Northeast Campus

Employee Classification:

APT - Administrative

Position Type:

FT - Regular

Grant Funded:

No

Pay Frequency:

Monthly

Compensation Details:

Starting Pay - 70,400; Commensuratewith education and experience

Work Hours:

Monday - Friday 8:00am - 5:00pm; Hours may varyoccasionally due to evening and weekend programming andevents.

Remote Eligible:

This position is not eligible for remotework

Job Summary:

This role is responsible for supporting student care coordination,non-clinical case management, prevention education, and CARE Team support. The Coordinator conducts student outreach, facilitatesresource referrals, maintains case records, and assists withprograms and initiatives that promote student well-being,retention, and success.

Primary Duties and Responsibilities:

Essential Performance Requirements

• Conducts non-clinical case management for students referredthrough CARE, student conduct, academic, and grievance processes byassessing needs, coordinating resources, and providing follow-upsupport
• Initiates outreach and maintains communication with students experiencing academic, personal, or basic-needs challenges tosupport persistence, retention, and well-being
• Coordinates referrals to campus and community resources andmonitors student engagement with recommended services and supportprograms
• Maintains assigned cases, preparing case updates, documentinginterventions, maintaining accurate records in Maxient and otherinstitutional systems, and assisting with follow-up actions.
• Consults and collaborates with faculty, staff, students, andcommunity partners to facilitate coordinated support services andappropriate referral pathways for students of concern
• Assists with the planning, coordination, promotion, and deliveryof prevention education programs, workshops, trainings, andawareness initiatives for students, faculty, and staff
• Collects, tracks, and compiles assessment data, participantfeedback, and program outcomes to support departmental reporting,compliance, and continuous improvement efforts
• Supports departmental reporting, data collection, and assessmentactivities related to student success, wellness, preventioneducation, and CARE Team initiatives
• Assists with special projects, outreach initiatives, educationalcampaigns, and other departmental activities that advance the goalsof Student Conduct, CARE, Prevention Education, and StudentAffairs

Service Excellence

• Participates on behalf of the College in external communityorganizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

• Works under the supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

• Bachelor’s degree three (3) years’ working experience related to the Essential Performance Requirements; or any equivalentcombination of education and work-related experience

Preferred Qualifications:

• Master's degree in Higher Education, Student Affairs, Counseling, Social Work, Psychology, Human Services, or a related field
• At least two (2) years working experience in Student Affairs, case management, behavioral intervention, student conduct, CARE/Behavioral Intervention Teams, or student supportservices
• At least 1 year’s working experience using Maxient or comparablecase-management systems
• At least one (1) year’s professional working experience in a higher education environment

Knowledge, Skills and Abilities:

• Skilled in delivering high-quality customer service and buildingeffective interpersonal relationships, including strong listening,verbal, and written communication skills
• Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365platform
• Ability to perform and prioritize multiple tasks seamlesslyensuring accurate and timely completion, while exhibiting strongattention to detail and organization
• Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
• Ability to identify routine issues and escalatenon-standardproblems using established proceduresin a fast-paced work environment
• Ability to coordinate assigned work and communicate effectivelywith faculty and staff to support campus and departmentaloperations
• Ability to maintain a high level of diplomacy and tact, ensuringconfidentiality and discretion with sensitive and confidentialinformation

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds unassisted, or up to25 pounds with the assistance of other employees or equipment asappropriate. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].