Coordinator, Employee Relations

Tarrant County College; Fort Worth (TX); On-site; USD 63,000 - 77,000; Full time

Job summary

Tarrant County College seeks a Coordinator, Employee Relations to support employer relations management, triaging complaints, documenting cases, coordinating background checks, and preparing reports. You will work with departments to ensure policy compliance and foster a positive workplace culture.

Working hours are Monday–Friday 8:00am–5:00pm with occasional evenings/weekends as needed. This role is not remote and requires strong communication and confidentiality.

Qualifications

• Bachelor's degree and three years of working experience in Human Resources or related field.

Responsibilities

• Serves as the initial point of contact for employee complaints and inquiries.
• Maintains comprehensive documentation of inquiries for tracking and reporting.
• Supports case management by organizing confidential employee documentation.
• Coordinates background checks for promotional, transfer, and rehire applicants.
• Responds to inquiries regarding policies, procedures, programs, and compliance.
• Provides backup support for Performance Management and Leave Administration.
• Measures departmental metrics to identify trends and improve leadership reporting.

Education

Bachelor's degree

Job description

Title

Coordinator, Employee Relations

Department

DT Human Resources

Campus Location

TCCD District Offices

Employee Classification

APT - Administrative

Position Type

FT - Regular

Grant Funded

No

Pay Frequency

Monthly

Compensation Details

Starting Pay - 70,400.00; Commensuratewith education and experience

Work Hours

Monday - Friday 8:00am – 5:00pm. Flexibility isrequired, as occasional evening and weekend hours may be necessarybased on department needs

Remote Eligible

This position is not eligible for remotework

Job Summary

This role is responsible for supporting the management of employeerelations by triaging complaints, maintaining accuratedocumentation, coordinating background checks, and preparingreports. This role collaborates with departments to ensurecompliance with organizational policies and fosters a positiveworkplace culture through the implementation of employee relationsinitiatives.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Serves as the initial point of contact for employee complaints,concerns, and inquiries, including those received throughdesignated communication channels
• Provides timely acknowledgments and maintains comprehensivedocumentation of inquiries for tracking and reportingpurposes
• Prioritizes incoming communications effectively to ensureaccurate categorization and promptly refers to the appropriate teammember for resolution
• Supports case management processes by organizing and maintainingaccurate and confidential documentation
• Collaborates with relevant departments to conduct internalbackground checks for promotional, transfer, and rehireapplicants
• Responds to inquiries regarding policies, procedures, programs,and compliance matters with accuracy and efficiency
• Provides backup support for Performance Management and LeaveAdministration functions and assists with key departmentalprocesses, including grievances and appeal hearings
• Collects, analyzes, and compiles departmental metrics to identifytrends, support data-driven decision-making, and enhance reportingfor leadership
• Manages work assignments to ensure the accurate and timelycompletion, tracking, and reporting of employee relations issues todepartment leadership and leverages interpersonal skills, criticalthinking, and sound judgment when addressing employee relationsissues with leaders, faculty, and staff

Service Excellence

• Maintains a professional appearance and provides a positive imageand cultivates strong rapport with customers and internal andexternal stakeholders
• Attends the workplace regularly, reports to work punctually andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored by Tarrant County College (TCC) as appropriatefor the role
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the Director of EmployeeRelations

Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

Bachelor’s degree and three (3) years of working experience inHuman Resources or related field, or equivalent combination ofeducation and related experienced

Preferred Qualifications

• Degree in Human Resources, management, or related field
• At least one (1) year's working experience in higher educationrelated to the essential performance requirements
• At least one (1) year's working experience in Employee Relationsor Human Resources, with knowledge of employee case management, HRpolicies and procedures, and handling confidential employeematters

Knowledge, Skills and Abilities

• Working knowledge of relevant federal and state laws regardingTitle VII, Title IX, employment, and harassment prevention
• Skilled in excellent customer service and interpersonalrelationships, including strong listening, verbal, and writtencommunication to effectively communicate complex issues withmembers of all levels of the organization
• Skilled in using computer applications and enterprise systems,including the Microsoft Office suite
• Ability to maintain a high level of diplomacy and tact, ensuringconfidentiality and discretion with sensitive and confidentialinformation
• Ability to grasp complex concepts and procedures quickly
• Ability to think critically to effectively solve and communicateproblems in a fast-paced environment where the demands for work arevaried and unpredictable in scope and volume
• Ability to perform and prioritize multiple tasks seamlesslyensuring accurate and timely completion, while exhibiting strongattention to detail and organization
• Ability to work under pressure with multiple interruptions andmeet deadlines
• Ability to thrive in a fast-paced, customer-service orientedcollaborative team environment

Physical Demands

Physical Demands described here are representatives of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentatives of those an employee encounters while performingthe essential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].