Coordinator - Site Services

vwr; Chandler (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Avantor is seeking a detail-oriented Clerk for our Chandler, AZ location. You will support Lab and Production Services by handling inventory, processing requests, and ensuring accurate fulfillment for our biopharma and scientific customers.

You will contribute to safety, quality, and timely service while collaborating with internal teams and customers. This role requires 2+ years of relevant experience and strong MS Office skills.

Qualifications

• High school diploma or GED required.
• 2+ years' experience in customer service, inventory replenishment, or material handling.
• Proficiency with Microsoft Word and Excel.
• Ability to lift up to 50 lbs and follow safety and quality procedures.

Responsibilities

• Inventory management tasks, including consumables, chemicals, and samples.
• Perform cycle counts, yearly inventories, and reporting.
• Provide daily customer service and communicate inventory status.
• Assist with purchasing tasks such as back orders, expediting, and quotes.
• Handle order entry, metrics, and cost-savings tracking.
• Coordinate shipping and ship documentation, including hazardous materials.

Skills

Customer service

Inventory management

Material handling

Microsoft Teams

Microsoft Office

Communication skills

Safety awareness

Self-motivation

Task prioritization

Shipping knowledge

Education

High school diploma or GED

Tools

SAP

Citrix

ChemSW

Excel

Word

Job description

The Opportunity:

In this role, you will report to the supervisor of site services and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

• Hourly Rate: $22.70
• Schedule: Monday-Friday, 6 am-3 pm
• Location: Chandler, AZ

What we’re looking for

• Education: High school diploma or GED is required.
• Experience : 2+ years of customer service, inventory replenishment, or material handling experience
• Collaboration Tool: Microsoft Teams experience preferred
• Basic computer skills, including Microsoft Office
• Conform to all company and customer requirements for background checks, health and safety issues, and security clearances
• Knowledge of Information, intermediate computer skills, including Microsoft Office, with proficiency in Word and Excel
• Solid understanding and experience in either shipping, inventory, or purchasing
• Excellent Customer Service Skills; displays a professional can-do attitude
• High regard for safety, quality, and adherence to protocols, policies, and procedures
• Ability to self-manage and self-motivate; forward thinking
• Ability to prioritize tasks and meet deadlines
• Knowledge of scientific products and services is a plus
• Ability to communicate effectively with both the customer and internal contacts
• Must be able to lift up to 50lbs

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Performs inventory management-related functions such as monitoring slow-moving and dead inventory, conducting cycle counting, yearly physical inventories, and reporting.
• Provides daily customer service functions and communicates with the customer relative to inventory management.
• May be required to perform purchasing functions, including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Responsible for all customer service-related functions, including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
• Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers.
• Responsible for managing consigned, non-consigned, customer-owned owned or 3rd party inventory.
• Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties.
• Meets goals and objectives: safety, performance, and quality.
• Creates programs for enhanced service efficiencies.
• Interfacing with Avantor Sales Force and manufacturing representatives.
• Documents change management.
• Responsible for desktop delivery of inbound packages to customer contacts
• Updating and maintaining Standard Operating Procedures.
• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor,