Coordinator - Site Services

Avantor; Chandler (AZ); On-site; USD 30,000 - 34,000; Full time

Job summary

Avantor is seeking a proactive associate for Lab and Production Services in Chandler, AZ. You will support inventory management, customer service, and shipping, ensuring accuracy and timely delivery.

Role requires strong communication, safety adherence, and ability to handle multiple tasks with minimal supervision. Prior experience with ERP/Inventory systems is a plus, along with basic MS Office skills.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, inventory replenishment, or material handling experience.
• Proficiency in Microsoft Word and Excel; basic computer skills.
• Experience with Teams preferred; strong communication and teamwork.

Responsibilities

• Manage inventory control and fulfillment of requests, both on- and off-site.
• Perform cycle counts, physical inventories, and reporting of inventory metrics.
• Handle purchasing tasks including quotes, back orders, and expediting where needed.
• Process orders, track costs, and maintain customer service metrics.
• Coordinate shipping and ensure proper packaging and documentation.

Skills

Customer service

Inventory management

Microsoft Office

Microsoft Teams

Background checks/safety

Effective communication

Shipping/purchasing knowledge

Self-management

Education

High school diploma or GED

Tools

SAP

Citrix

Intranet

Avantor Inventory Management Systems

ChemSW

Job description

The Opportunity: In this role, you will report to the supervisor of site services and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Rate: $22.70 Schedule: Monday-Friday, 6 am-3 pm Location: Chandler, AZ

What we're looking for

• Education: High school diploma or GED is required.
• Experience: 2+ years of customer service, inventory replenishment, or material handling experience.
• Collaboration Tool: Microsoft Teams experience preferred.
• Basic computer skills, including Microsoft Office.
• Conform to all company and customer requirements for background checks, health and safety issues, and security clearances.
• Knowledge of Information, intermediate computer skills, including Microsoft Office, with proficiency in Word and Excel.
• Solid understanding and experience in either shipping, inventory, or purchasing.
• Excellent Customer Service Skills; displays a professional can-do attitude.
• High regard for safety, quality, and adherence to protocols, policies, and procedures.
• Ability to self-manage and self-motivate; forward thinking.
• Ability to prioritize tasks and meet deadlines.
• Knowledge of scientific products and services is a plus.
• Ability to communicate effectively with both the customer and internal contacts.
• Must be able to lift up to 50lbs.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Performs inventory management-related functions such as monitoring slow-moving and dead inventory, conducting cycle counting, yearly physical inventories, and reporting.
• Provides daily customer service functions and communicates with the customer relative to inventory management.
• May be required to perform purchasing functions, including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Responsible for all customer service-related functions, including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers.
• Responsible for managing consigned, non-consigned, customer-owned owned or 3rd party inventory.
• Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties.
• Meets goals and objectives: safety, performance, and quality.
• Creates programs for enhanced service efficiencies.
• Interfacing with Avantor Sales Force and manufacturing representatives.
• Documents change management.
• Responsible for desktop delivery of inbound packages to customer contacts.
• Updating and maintaining Standard Operating Procedures.
• Perform other duties as assigned.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster.

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3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor Overview

Avantor, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.