Coordinator Senior, Subject Area

Arizona State University; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Arizona State University seeks a Coordinator Senior to oversee ASN support for Tutoring Centers at the Tempe campus. You will supervise student and professional staff, hire/train personnel, and manage schedules, while assisting in ASN OSH deployment and staff development.

The role reports to the Subject Area Tutoring Center Program Manager and requires collaboration with campus teams, design thinking, and analytics to scale learner support.

Qualifications

• Bachelor's degree and three (3) years of experience in the area of assignment/field or an equivalent combination of experience and training.
• Evidence of degree in STEAM or related area is preferred.
• Experience tutoring, training, and working with academic support programs.

Responsibilities

• Recruit, hire, train, supervise, schedule, and evaluate staff including student and professional staff.
• Manage day-to-day tutoring center operations and staff supervision in the Tempe campus.
• Deliver staff training, schedule creation, performance feedback, and issue resolution.
• Support ASN's Online Study Hub (OSH) deployment and related learning support activities.
• Collaborate with faculty and staff to support learners at scale using analytics and design thinking.

Skills

Experience in supervision

Education

Bachelor's degree

Job description

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

The Coordinator Senior performs a variety of duties related to the support of the Academic Support Network (ASN) for the Tutoring Centers at the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff including but not limited to, hiring, training, and evaluating student staff and managing schedules. This position will also assist in the delivery of training content for ASN’s student staff. This position will supervise assigned professional staff and student staff for the program. This position works closely with supporting University faculty and staff in regards to the Subject Area Tutoring program. This position is also responsible for assisting in the deployment of ASN’s Online Study Hub (OSH) learning support model. The position will support student staff involvement in ASN's OSH platform. This position participates in Work+ training for professional staff, mentors ASN’s working learners in Work+, and assists in the evaluation of ASN’s working learners according to Work+ guidelines. This position will be under the direct supervision of the Subject Area Tutoring Center Program Manager.

• Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating staff, including student and professional staff
• Works in a shared supervision model to manage the supervision and day-to-day functions of the Tempe Tutoring Centers which includes but is not limited to:
• Training new and current student staff
• Creating and managing student staff schedules
• Evaluating student staff performance and providing feedback
• Helping to resolve issues amongst student staff and/or users
• Assisting with the scheduling and presentation of student employee training, meetings, and workshops
• Supporting University College’s Work+ by engaging in all aspects of the designed program including, but not limited to mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
• Monitoring and assessing staff through one-on-one meetings and provides staff with direction and strategies in how to become more effective in their position
• Helps to monitor the University College Design and Learn Commons space
• Works collaboratively with the Supplemental Instruction and Lead Tutor professional staff to support student needs.
• Participates in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems
• Other duties as assigned

Desired Qualifications

• Evidence of a degree in STEAM or any other degree program relevant to the area of responsibilities
• Experience collaborating with faculty, staff, and/or community members
• Demonstrated knowledge of tutoring principles
• Experience developing and giving presentations
• Experience creating and delivering training
• Experience tutoring, teaching or in a learning center
• Experience using technology such as Canvas, Zoom, Slack, TracCloud, Google suite, Microsoft Office and/or other web applications
• Supervisory experience
• Evidence of effective communication skills
• Experience working collaboratively on a team

Department Statement

Academic Support Network (ASN) is one unit with one shared vision distributed across Arizona State University’s (ASU) campuses and online. Using a peer-to-peer academic network, ASN supports undergraduate and graduate students. Furthermore, ASN peer staff collaborates with students to develop shared learning experiences to enhance success. ASN is committed to advancing social justice by creating inclusive spaces for learners, providing ongoing professional development to professional and student staff, and engaging in a continual examination of our policies and practices. ASU is measured not by whom it excludes but by whom it includes and ASN is committed to supporting the charter by helping all learners succeed. Furthermore, ASN collaborates with faculty members to develop shared learning experiences to enhance student success.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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