Assistant Director, Student Services

Arizona State University; Phoenix (AZ); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Arizona State University is seeking a supervisor for the undergraduate advising team at ASU’s West Valley campus in Glendale, AZ. The role is Monday–Friday 8 AM–5 PM with occasional nights/weekends and offers some hybrid work. Salary ranges from $70,000 to $80,000 per year, DOE.

The position involves supervising programs, direct advising as needed, and contributing to recruitment, retention and student services in a dynamic university setting.

Qualifications

• Bachelor's degree and 5 years of relevant experience including 2 years in management.
• Alternatively, any equivalent combination of experience and training.

Responsibilities

• Supervises all programs within a department or a unique program at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as the business need requires.
• Provides recruitment/retention and/or other student support functions as needed.
• Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.
• Initiates and prepares administrative reports and documents.
• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
• Represents the college/department and serves on various department and university committees as directed.
• Provides consistent leadership and presence in the student services center.
• Other duties as assigned

Skills

Supervisory experience

Academic advising

Higher education

Leadership

Education

Bachelor's degree

Job description

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU’s West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU’s West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as the business need allows.

Salary Range:

$70,000 - $80,000 per year; DOE

Location:

4701 W. Thunderbird Rd, Glendale, AZ 85306

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.


• May provide direct academic advising up to 50% of their work week as the business need requires.


• Provides recruitment/retention and/or other student support functions as needed.


• Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.


• Initiates and prepares administrative reports and documents.


• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.


• Represents the college/department and serves on various department and university committees as directed.


• Provides consistent leadership and presence in the student services center.


• Other duties as assigned

Desired Qualifications:

• Direct experience with supervising undergraduate academic advisors in a higher education setting


• Direct experience in undergraduate academic advising in a higher education setting


• Demonstrated knowledge of the principles and practices related to academic advising


• Supervisory experience in a higher education setting, specifically within academic advising


• Proven experience fostering an environment that positively influences productivity and employee retention


• Demonstrated knowledge of management and supervisory principles and practices


• Experience in taking initiative and problem solving and/or making decisions independently


• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention


• Experience in effectively managing, supervising, and evaluating assigned staff, specifically academic advisors


• Experience in establishing and maintaining effective working relationships


• Demonstrated knowledge of service standards, practices, and business acumen


• Demonstrated critical thinking and applied skills in emotional intelligence in performance management and conflict resolution


• Demonstrated professionalism and effective communication; verbal, non-verbal and written


• Evidence of a strong understanding of service culture and accountability in a higher education setting, specifically in academic advising

Department Statement:

Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.