Administrative Support - Coordinator

Arizona State University; United States; On-site; USD 71,320,000 - 80,314,000; Part time

Job summary

Arizona State University in Tempe is seeking an Outreach Analyst 2 Non-Exempt (part-time) in the Office of Student Rights and Responsibilities to provide administrative support and assist with investigations into student conduct. The role helps maintain a respectful environment and supports front-office operations while coordinating confidential communications and reports.

The position reports to the Assistant Director and engages with students, staff, and the ASU community; requires a

Qualifications

• Master’s degree in Higher Education, Counseling, Justice Studies, Social Work, Law Enforcement or related field.
• Experience with student housing and handling behavioral issues in residential settings.
• Experience with clubs and organizations, including fraternities/sororities and athletics.
• Ability to organize and prioritize a large workload in a fast-paced environment.
• Cultural competence with student populations.
• Knowledge of social media and public record requests.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Experience with PeopleSoft and Maxient or similar systems.
• Knowledge of investigative techniques, student development, and holistic approaches to conflict resolution.
• Knowledge of Title IX, VAWA, FERPA, Clery and related laws.
• Experience conducting low- to mid-level investigations including sexual misconduct.
• Training through ATIXA, ASCA or comparable organizations.
• Training in FETI or trauma-informed training.

Responsibilities

• Create and distribute email, correspondence, memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Prepare and compose confidential and sensitive correspondence.
• Assist with front office administrative support, including receiving and screening telephone calls and visitors.
• Communicate difficult and sensitive information in a trauma-informed manner.
• Assist investigators in monitoring the progress of ongoing cases to provide students the opportunity to consider the way in which their conduct may define and impact their college experience, personally and in relation to others.
• Ensure students understand their rights and responsibilities and apply appropriate administrative actions and/or educational interventions.
• Assist investigators in maintaining detailed letters and records, including the creation of comprehensive written investigative reports.
• Manage highly sensitive and/or confidential information.
• Perform other duties or projects, as assigned.

Skills

Problem solving

Decision making

Program design

Verbal/written communication

Relationship management

Education

Master’s degree

Job description

Job Profile

Outreach Analyst 2 Non-Exempt

Job Family

Outreach Programs

Time Type

Part time

Minimum Qualifications

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

Salary: $24.89 per hour

The part-time position of Administrative Support - Coordinator in the Office of Student Rights and Responsibilities (SRR) provides thoughtful expertise to support student persistence and success. This position provides administrative support for front office operations and assists in the implementation of and communications about investigative processes and procedures. The position may manage a caseload of low-level student conduct concerns as needed, including assisting with the Residential Review Board and Greek Review Board. The position engages with students, peers, and other members of the ASU community, with the goal of maintaining an environment that encourages reasoned discourse, intellectual honesty, openness to constructive change, and respect for the rights of all. This position reports to the Assistant Director of Student Rights and Responsibilities on the Tempe campus.

Essential Duties

• Create and distribute email, correspondence, memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Prepare and compose confidential and sensitive correspondence.
• Assist with front office administrative support, including receiving and screening telephone calls and visitors.
• Communicate difficult and sensitive information with relevant parties in a trauma-informed manner.
• Assist investigators in monitoring the progress of ongoing cases to provide students the opportunity to consider the way in which their conduct may define and impact their college experience, personally and in relation to others.
• Ensure students understand their rights and responsibilities and apply appropriate administrative actions and/or educational interventions.
• Assist investigators in maintaining detailed letters and records, including the creation of comprehensive written investigative reports.
• Manage highly sensitive and/or confidential information.
• Perform other duties or projects, as assigned.

Knowledge, Skills and Abilities

• Knowledge of the principles and practices pertaining to student conduct and student learning and development
• Skill in problem solving and decision-making. Skill in planning, analyzing and coordinating activities and establishing priorities
• Skill in program design and development
• Skill in both verbal and written communication
• Skill in establishing and maintaining effective working relationships

Working Environment

• Professionally represent department/program
• Work collaboratively across various departments within the University
• Develop and deliver presentations to groups
• Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Research, develop, implement and assess programs
• Supervise students and/or staff
• Communicate effectively both orally and in writing to perform essential duties
• Work collaboratively to achieve objectives

Desired Qualifications

• Evidence of a Master’s degree in Higher Education, Counseling, Justice Studies, Social Work, Law Enforcement or a related field
• Experience with student housing and handling behavioral issues within a residential setting
• Experience with clubs and organizations, including fraternities/sororities and athletics
• Experience organizing, coordinating, and prioritizing a large workload within a fast-paced environment
• Experience serving a student population with cultural competence and sensitivity
• Demonstrated knowledge of social media and public record searches/requests
• Evidence of effective verbal and written communication skills
• Demonstrated knowledge of Microsoft Office applications
• Experience with PeopleSoft and Maxient, or similar systems
• Demonstrated knowledge of investigative techniques, student development, and holistic approaches to conflict resolution
• Demonstrated knowledge of Title IX, VAWA, FERPA, Clery, and other applicable laws and regulations
• Experience conducting low- to mid-level investigations including sexual misconduct
• Evidence of training through ATIXA, ASCA, or comparable professional organizations
• Evidence of training in FETI or other trauma-informed training

Department Statement

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.