Advising Operations Support Specialist, Education Professions & Pathways

Arizona State University; Tempe (AZ); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Arizona State University is seeking a Student Support Specialist 1 to connect students with a range of academic, professional, and personal support services on the Tempe campus. This role contributes to improved academic skills, persistence, and graduation rates.

Responsibilities include frontline student assistance, enrollment coordination, and data management within an integrated student success model. The position emphasizes collaboration across advising, career services, and campus

Qualifications

• Minimum qualifications: Associate's degree and 1 year of relevant experience, or equivalent combination of experience/training.
• Experience providing customer service, student support, or administrative support in higher education or service environment.
• Comfort using platforms like Salesforce, PeopleSoft, CRM systems; strong organizational skills and attention to detail.

Responsibilities

• Serve as initial point of contact for students via phone, email, virtual, and in-person interactions.
• Provide timely, accurate, student-centered support on processes, deadlines, registration, onboarding, and progression milestones.
• Coordinate and triage communications, route inquiries to advisors and staff, and support reporting and data management.
• Assist with outreach, events, and coordination of student-facing activities.
• Maintain accurate records and support pathway teams with operational coordination.

Skills

Customer service

Student support

Administrative support

Operational coordination

Multi-tasking

Salesforce

PeopleSoft

CRM systems

Organizational skills

Communication skills

Team collaboration

Judgment and referrals

Initiative & adaptability

Education

Associate's degree or equivalent

Tools

Salesforce

PeopleSoft

CRM systems

Job description

Job Profile: Student Support Specialist 1

Job Family: Student Support Services

Time Type: Full time

Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description

Salary Range: $42,400 - $52,000 per year; DOE

The Office of Academic and Career Success seeks a collaborative, student-centered Academic Operations Support Specialist who is passionate about supporting student success through exceptional service, operational excellence, and coordinated support. This role serves as a critical member of a pathway-based student success team and helps ensure students receive timely, accurate, and responsive support throughout their educational journey. The Academic Operations Support Specialist provides operational, administrative, and front-line student support across undergraduate and graduate programs. Working within an integrated student success model, this role supports advising, enrollment, student success, career development, and placement-related functions while helping students navigate university systems, processes, deadlines, and next steps.

The Academic Operations Support Specialist serves as an important connection point between students and the various resources available to support their success. Through communication, workflow coordination, outreach support, event coordination, and data management, this role contributes to a seamless student experience and helps ensure pathway teams operate efficiently and effectively. Successful candidates demonstrate strong organizational skills, attention to detail, customer service excellence, adaptability, and a commitment to supporting students and colleagues in a collaborative, fast-paced environment. They understand the important role operational coordination plays in student success and are dedicated to creating positive experiences for students at every stage of the learner journey.

Essential Duties

• Serve as an initial point of contact for students through phone, email, virtual, and in-person interactions.
• Provide timely, accurate, and student-centered support regarding university processes, deadlines, registration, onboarding, progression milestones, and academic pathway information.
• Manage and triage shared communication channels, including Salesforce case queues, email inboxes, and operational requests.
• Route student inquiries and concerns to appropriate advisors, care coordinators, career services staff, enrollment personnel, faculty, and university resources.
• Support operational workflows related to advising, enrollment, student success, career development, and field experiences.
• Maintain accurate student records, documentation, tracking systems, and operational data.
• Assist with reporting, data management, student tracking, and operational monitoring activities.
• Support student outreach efforts related to enrollment, registration, onboarding, persistence, progression, graduation, and student success initiatives.
• Coordinate logistics for student-facing events, workshops, orientations, webinars, trainings, and engagement activities.
• Schedule meetings, manage calendars, and support pathway team operational coordination.
• Prepare communications, materials, resources, and documentation to support student success initiatives and team operations.
• Collaborate with advisors, care coordinators, faculty, career services staff, enrollment personnel, and pathway leadership to support coordinated student services.
• Identify opportunities to improve operational processes, workflow efficiency, and student experiences.
• Promote a culture of accountability, collaboration, innovation, authenticity, and care in all interactions.

Desired Qualifications

• Experience providing customer service, student support, administrative support, or operational coordination in a higher education or service-oriented environment.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience utilizing technology platforms such as Salesforce, PeopleSoft, CRM systems, or related technologies.
• Strong organizational skills and attention to detail.
• Experience coordinating events, meetings, communications, or operational processes.
• Ability to work effectively with diverse student populations, including undergraduate, graduate, and doctoral students.
• Strong written, verbal, and interpersonal communication skills.
• Ability to exercise sound judgment when responding to student concerns and determining appropriate referrals.
• Experience working collaboratively across teams and departments.
• Evidence of initiative, adaptability, and continuous learning.

Working Environment

• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• Regular activities require the ability to manage and adjust to changing priorities, including handling time-sensitive tasks and resolving conflicts.
• Demonstrated effective communication skills.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding:No Federal Funding

Department Statement

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance

For information about schools, housing, child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

A fingerprint check is not required for this position.