Academic Success Advising Coordinator Senior

Arizona State University; Tempe (AZ); On-site; USD 62,000 - 64,000; Full time

Job summary

Arizona State University is seeking an Academic Success Advising Coordinator, Sr. to lead the undergraduate advising team on campus in Tempe.

You will provide direct supervision, training, and support for Academic Success Advisors while maintaining an active student caseload, reporting to the Assistant Director of Academic Services. This in-person role emphasizes advisor development, academic policy administration, and student success initiatives, with a focus on supervision, collaboration, and

Qualifications

• Bachelor's degree and five (5) years of experience in the field or an equivalent combination of experience and training.
• Experience supervising, mentoring, or leading professional staff.
• Experience onboarding, training, or facilitating professional development for employees.
• Knowledge of academic policies, degree requirements, and student success best practices.
• Experience using Salesforce or similar CRM/case management systems.
• Ability to manage competing priorities in a fast-paced environment while maintaining a student caseload and supervisory responsibilities.
• Strong relationship-building, communication, and problem-solving skills.

Responsibilities

• Supervise, coach, and support assigned Academic Success Advisors.
• Coordinate onboarding and training for new advisors.
• Support ongoing professional development for advising staff.
• Serve as a resource to advisors on student concerns, academic policies, and advising best practices.
• Participate in recruitment and hiring activities, including search committees.
• Serve as the primary backup to the Assistant Director of Academic Services during absences.

Skills

Staff supervision

Staff development

Advising

Communication

Problem solving

Relationship building

Education

Bachelor's degree

Master's degree

Tools

Salesforce

CRM systems

Job description

Job Profile:

Academic Advisor 3

Job Family:

Academic Advising

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

May represent college/department as a primary contact. Collaborates with leadership to provide solutions associated with specific programs or projects. Coordinates training and development related to projects and programs for staff. May lead a project or program, including assessment, evaluation, timelines, goals, budget

Job Description:

The Academic Success Advising Coordinator, Sr. serves as a senior member of the undergraduate advising team, providing direct supervision, training, and support for assigned Academic Success Advisors while maintaining an active student advising caseload. Working under the direction of the Assistant Director of Academic Services, this position supports advisor development, advising operations, academic policy administration, and student success initiatives. The Coordinator, Sr. serves as a first-line supervisor and lead advisor, contributing to the success of the advising team and the students it serves. This is an in-person position based on-campus in Tempe, Arizona.â

Position Salary Range:

$62,000 - $64,000; DOE

Essential Duties:

Team Leadership & Staff Development

• Supervise, coach, and support assigned Academic Success Advisors.
• Coordinate onboarding and training for new advisors.
• Support ongoing professional development for advising staff.
• Serve as a resource to advisors on student concerns, academic policies, and advising best practices.
• Participate in recruitment and hiring activities, including search committees.
• Serve as the primary backup to the Assistant Director of Academic Services during absences.

Academic Advising & Student Success

• Advise a caseload of approximately 300 undergraduate students within assigned majors and concentrations.
• Assist students with academic planning, degree requirements, course selection, graduation readiness, and university policies.
• Provide advising through in-person, virtual, and electronic communication channels.
• Conduct proactive outreach and interventions to support student success, retention, and degree completion.

Advising Operations & Academic Administration

• Serve as a resource for Salesforce case management and advising workflows.
• Support the routing and resolution of advising inquiries and student requests.
• Serve as an authorized signer for designated academic and enrollment-related processes.
• Review and process course overrides, academic exceptions, and related requests in accordance with university and departmental policies.
• Assist with degree progress and graduation readiness reviews for assigned academic programs.

Collaboration & Special Projects

• Collaborate with faculty, university partners, and advising colleagues to support student success initiatives.
• Participate in committees, workgroups, and professional development activities.
• Support student engagement initiatives, special projects, and student organizations, as assigned.
• Perform other duties as assigned.

Desired Qualifications:

• Master's degree and experience in academic advising, student affairs, higher education, or a related field.
• Experience supervising, mentoring, or leading professional staff.
• Experience onboarding, training, or facilitating professional development for employees.
• Knowledge of academic policies, degree requirements, and student success best practices.
• Experience using Salesforce or similar CRM/case management systems.
• Experience reviewing and processing academic exceptions, petitions, or student requests.
• Ability to manage competing priorities in a fast-paced environment while maintaining a student caseload and supervisory responsibilities.
• Strong relationship-building, communication, and problem-solving skills.

Working Environment:

Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular use of standard office equipment.

Department Statement:

The School of Life Sciences (SOLS) has provided a vital hub for creative excellence at Arizona State University, with more than 670 faculty, graduate students, postdoctoral fellows and staff, and research that ranges from studies on biodiesel and biohydrogen to vaccine development and the conservation of whales. As ASU's first academic unit to fully reflect President Michael Crow's integrated, interdisciplinary vision for the New American University, the School of Life Sciences offers active and evolving platforms for collaborative, cutting-edge research and faculty whose discovery is freed from traditional institutional boundaries.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.