Clinical Care & Scheduling Coordinator

Paylocity; Sanford (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Paylocity is seeking a Medical Coordinator to support a multi-specialty clinic by coordinating scheduling, education, and provider communication. The role ensures efficient patient flow and accurate clinical documentation to optimize outcomes and productivity.

The position focuses on patient-first service, adherence to HIPAA, and collaboration with clinical staff to maintain high-quality care standards within the clinic.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.

Skills

Phone communication

Customer service

Coordination

HIPAA compliance

Documentation

Team communication

Education

High school diploma

Associate degree preferred

Tools

EMR systems

Patient portals

iHealth

Job description

Paylocity is seeking a Medical Coordinator to support a multi-specialty clinic by coordinating scheduling, education, and provider communication. The role ensures efficient patient flow and accurate clinical documentation to optimize outcomes and productivity.

The position focuses on patient-first service, adherence to HIPAA, and collaboration with clinical staff to maintain high-quality care standards within the clinic.