Coordinator, Patient Support Services

Baylor College of Medicine; Houston (TX); On-site; USD 39,000 - 46,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Coordinator, Patient Support Services to manage scheduling of patient office visits, surgeries, tests and procedures, and to provide administrative support to faculty and the education program.

The role requires attention to detail, strong communication, and the ability to coordinate multiple departments. This onsite position offers regular daytime hours and a supportive clinical environment.

Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Responsibilities

• Acts as liaison between patients and surgical facility.
• Obtains surgical and clinical pre-authorizations.
• Coordinates patients' ancillary appointments.
• Answers patient calls and questions regarding surgeries.
• Enters orders for patient tests and obtains proper paperwork.
• Corresponds with referring physicians as needed.
• Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
• Provides administrative support for physicians as needed.
• Supports faculty and physician recruitment activities.
• Answers help line calls and assists patients with questions; provides administrative support to faculty and the education program.

Skills

Two years of relevant experience

Scheduling

Administrative support

Education

High school diploma or GED

Tools

Epic

Job description

Job Title: Coordinator, Patient Support Services

Work Arrangement: Onsite only

Location: Houston, TX

Salary Range: $39,150 - $46,059

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Department of Medicine Fannin Tower cardiology is seeking a Coordinator, Patient Support Services with experience scheduling patient office visits, surgeries, tests and procedures. This candidate will also provide administrative support to faculty and the education program.

Job Duties

• Acts as liaison between patients and surgical facility.
• Obtains surgical and clinical pre-authorizations.
• Coordinates patients' ancillary appointments.
• Answers patient calls and questions regarding surgeries.
• Enters orders for patient tests and obtains proper paperwork.
• Corresponds with patient's referring physician as needed.
• Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
• Provides administrative support for physicians as needed.
• Supports faculty and physician recruitment activities.
• Answers help line calls and assists patients with questions Answers help line email and assists patients with questions provide administrative support to faculty and the education program.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Insurance verification experience.
• Experience with Epic.

Work Authorization Requirement

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.