Front Desk Specialist I

Women In Science; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Front Desk / Patient Access representative to greet patients, collect demographic, financial and insurance data, and enter details in EPIC. You will verify MyChart status and help coordinate appointments and referrals.

Strong customer service skills and attention to detail are essential. A high school diploma or GED is required; one year of patient access or healthcare experience is preferred.

Qualifications

• High School diploma or GED or equivalent required.
• No prior experience required; training provided.
• Preferred: 1 year of patient access or related healthcare/customer service exposure.

Responsibilities

• Greets patients and collects demographic, financial and insurance information in EPIC.
• Updates patient data and manages MyChart status (activation and confirmation).
• Collects time-of-service payments and performs daily cash reconciliation.
• Handles patient copays and informs patients of visit delays.
• Manages patient appointments and schedules follow-up visits and referrals.
• Acts as liaison between patients, physicians and billing.
• Answers calls and supports front desk operations.

Skills

Customer service

Healthcare exposure

Education

High School diploma or GED

Job description

Baylor College of Medicine

Houston, TX

Job posting number: #7369673 (Ref:26041-en_US)

Posted: August 29, 2026

Summary

Job Description

Job Duties

• Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays; handles daily reconciliation of all payments and petty cash. Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends mandatory Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits and referrals.
• Distributes patient documents and scanning documents in EPIC.
• E-Verifies patient insurance for clinic procedures.
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Reviews Department Appointments Report (DAR) for assigned daily tasks.
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.
• Provides varied, job-related administrative support as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• 1 year of patient access or equivalent customer service or healthcare experience.

Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.

Contact Information

More Info

Job posting number: #7369673 (Ref:26041-en_US) Application Deadline: Open Until Filled Employer Location: Baylor College of Medicine

Houston,Texas

United States