Coordinator, Norton Medical Group Access Center, 9a-5:30p

Norton Healthcare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Norton Healthcare's Access Center is seeking an organized Coordinator to manage patient appointment scheduling across the Norton Medical Group network. You will coordinate with primary care and specialty offices to ensure accurate and timely bookings while following clinical protocols and payor requirements.

In this role, you will act as a bridge between patients and medical staff, handling inbound and outbound requests in a high-volume environment.

Qualifications

• One year customer service experience with external and/or internal customers.
• On-the-job training provided.
• Desire for bilingual ability (Spanish/English) preferred.

Responsibilities

• Schedule medical provider appointments for patients across primary care and specialty offices.
• Schedule based on protocols, availability, and payor source.
• Serve as liaison between patients and physician offices.
• Work in a team-oriented, flexible environment to provide quality patient care.
• Manage appointment requests from phone and electronic channels.
• Support physician offices by managing designated work queues.
• Handle high-volume interactions addressing customer needs.

Skills

Customer service

Bilingual Spanish/English

Interpersonal skills

Job description

Coordinator, Norton Medical Group Access Center, 9a-5:30p

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training.If you want to learn more about the role, are passionate about taking care of patients and our community,

Required

• One year customer service experience with external and/or internal customers

Desired

• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office