Coordinator - Marketing

Bally's Corporation; Rock Island (IL); On-site; USD 20,457 - 29,136; Full time

Job summary

Bally's Corporation in Rock Island, IL seeks a customer‑service oriented team member to support guest relations, promotions, and events. The role involves upholding Bally's Born to Entertain philosophy and ensuring compliance with regulatory requirements while delivering exceptional guest experiences.

The position supports special events, promotions, and marketing initiatives, including coordination with casino systems and social media content.

Qualifications

• Must be able to stand, sit, and walk for prolonged periods (7+ hours).
• Must be able to work weekends, weeknights, and holidays (preferred).
• Must know and comply with Title 31 Bank Secrecy Act requirements and IGB regulations (preferred).
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board (preferred).

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Enthusiastically promote Bally's guest service culture and build long‑lasting guest relations.
• Adhere to policies and procedures in accordance with regulatory requirements and Company initiatives.
• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program.

Skills

Strategic Thinking

Teamwork Orientation

Customer/ Client Focus

Active Listening

Education

High school diploma or equivalent

Job description

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer‑centric culture of offering superior guest service and actively building long‑lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program
• Assists in the development and planning of programs as they relate to special events, promotions, entertainment, awareness and media.
• Responsible for setting up and implementing all programs, promotions, and events.
• Assists in the preparation of submissions for IGB approval to ensure the accuracy of all necessary documentation as it pertains to each event.
• Assists in the creation and verification of promotional offers with casino systems.
• Assists in the execution of social media and digital media content strategy and implementation.
• Perform other duties as assigned

Work Environment

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

Target Salary

Target Salary Range $18.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Operate in mentally and physically stressful situations (preferred)
• Read, write, speak and understand English (preferred)
• Occasionally lift and/or move up to 30 pounds (preferred)
• Must be able to stand, sit, and walk for prolonged periods of time (7+ hours) (preferred)
• Must be able to work weekends, weeknights, and holidays (preferred)
• High‑level customer service skills are required (preferred)
• Excellent written and verbal communication skills (preferred)
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations (preferred)
• Must have a high school diploma or equivalent (preferred)
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board (preferred)
• Must be 21 years of age or older (preferred)

Skills

• Strategic Thinking (preferred)
• Teamwork Orientation (preferred)
• Customer/ Client Focus (preferred)
• Active Listening (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.