Executive Casino Host

Bally's Corporation; Rock Island (IL); On-site; USD 52,000 - 60,000; Full time

Job summary

Bally's Corporation in Rock Island, IL seeks an experienced Casino Host to foster Bally's Born to Entertain philosophy by delivering exceptional guest service and cultivating long-term patron relationships.

You will supervise and train casino hosts and VIP representatives, coordinate VIP events, and ensure compliance with Illinois Gaming Board regulations while maintaining a high standard of courtesy and professionalism.

Qualifications

• Minimum 3 years gaming experience in Player Development or related field (preferred).
• At least 1 year of management or supervisory experience (preferred).
• Must be 21 years of age or older (preferred).

Responsibilities

• Foster Bally's Born to Entertain environment and build guest relations.
• Greet and host customers, providing courteous, friendly service.
• Coordinate VIP events, travel, accommodations, and tickets.
• Supervise and coach Casino Hosts and VIP Representatives.
• Maintain compliance with Illinois Gaming Board regulations.

Skills

Guest relations

Customer service

Leadership

Communication

Microsoft Suite

Casino systems knowledge

Education

High school diploma or equivalent

Job description

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote & maintain Bally's customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
• Attract, develop, and retain player patronage through personalized service
• Assist in the development of programs to increase player worth while staying within established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
• Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
• Build working relationships with high end players to establish property loyalty.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Helps supervise, train and coach Casino Hosts and VIP Representatives.
• Assists in tracking and ensuring goals are met for the department.
• Communicate guest concerns, complaints and requests to the necessary department or supervisor.
• Assists with VIP lounge activities

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $55,000 with quarterly performance bonus

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Occasionally lift and or move up to 30 pounds (preferred)
• Occasionally required to sit or stoop (preferred)
• Frequently required to use hands to handle, feel, and reach (preferred)
• Regularly required to see, talk, hear, walk, and stand (preferred)
• Must be able to work weekends, weeknights, and holidays (preferred)
• Must have a working knowledge of table games and slot machines (preferred)
• Demonstrate leadership ability with the ability to conduct oneself in a professional manner and appearance. (preferred)
• Ability to work effectively and make independent decisions with minimal supervision. (preferred)
• Excellent written and verbal communications skills are required (preferred)
• High-level public relations and customer service skills are required (preferred)
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems (preferred)
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations (preferred)
• Must have a high school diploma or equivalent (preferred)
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board (preferred)
• Minimum 3 years gaming experience in Player Development or related field/experience with 1+ years of management experience. (preferred)
• Must be 21 years of age or older (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.