Coordinator, KBK Center for Student Leadership and Service

The Ohio State University Wexner Medical Center; Kentucky; On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

State retirement plan or equivalent

Job summary

The Ohio State University Wexner Medical Center’s KBK Center for Student Leadership and Service seeks a Coordinator who will oversee the Resource Room, student staff, and tenant operations, ensuring efficient service and equitable access to campus resources.

You’ll manage budgets, coordinate programs, and partner with departments to support student organizations, leadership development, and campus events within a dynamic Office of Student Life.

Qualifications

• Bachelor’s degree in business, education, or equivalent; plus customer service experience.
• Years of relevant experience required: 3.
• Preferred: 4–8 years of relevant experience.
• Master’s degree in higher education and student affairs or related field preferred.
• Facility and operations management experience.
• Experience working with college students at a large collegiate institution.
• Stakeholder management experience.
• Demonstrated skill in working with diverse communities and cultural groups.
• Program planning experience.

Responsibilities

• Distribute and allocate resources and space for student organizations and supplies.
• Supervise daily operations of the Resource Room and manage 20–25 student staff.
• Provide access to supplies, printing, equipment and other resources.
• Oversee student employee recruitment, onboarding, training, scheduling and development.
• Establish and monitor customer service and operational standards.
• Manage Resource Room inventory, budget and service procedures.
• Coordinate Coca-Cola Donation Program and serve as campus liaison.
• Manage Student Organization Tenant Program with 100+ tenants.
• Attend weekly department meetings and contribute to planning.

Skills

Customer service

Stakeholder management

Team leadership

Education

Bachelor’s degree

Master’s degree

Job description

Job Title: Coordinator, KBK Center for Student Leadership and Service

Department: Student Life | Student Activities Administration

Job Description

The Coordinator for the Keith B. Key Center for Student Leadership and Service is an integral staff member within the Office of Student Life. Ohio Union and Student Activities department. Located within the Ohio Union, the Keith B. Key Center for Student Leadership and Service (KBK Center) serves as a unique hub for student involvement on campus offering opportunities for students to connect with leadership and service initiatives, utilize meeting spaces, engage with student organizations, and access office supplies and services via the Resource Room.

This role manages operations and resources within the Keith B. Key Center for Leadership and Service including the Resource Room’s daily operations and student staff; student organization offices and lockers; meeting spaces; and community building programs in the Center.

Responsibilities

- Distribute and allocate resources and space for student organizations and UCLA/office supplies;

- Supervise daily operations of the Resource Room and manage a team of approximately 20–25 undergraduate student employees and student managers;

- Provide access to supplies, printing, equipment, and other resources in support of registered student organizations, university departments, and individual students;

- Oversee student employee recruitment, selection, onboarding, training, scheduling, performance management, and professional development;

- Establish and monitor customer service and operational standards to ensure consistent, efficient, and welcoming service;

- Manage Resource Room inventory, supplies, equipment, and service procedures, including assessment of usage and implementation of appropriate resource limits in collaboration with the Assistant Director of Student Organizations and Involvement;

- Evaluate and improve workflows to promote operational efficiency and responsible stewardship of resources;

- Monitor all Keith B. Key Center for Leadership and Service expenses and provide budgetary support in collaboration with the Assistant Director of Student Organizations and Involvement;

Coca‑Cola Donation Program Management – 30%

- Serve as program manager and primary campus liaison for the Coca‑Cola Donation Program, supporting student organizations, university departments, and campus programs;

- Supervise the Coca‑Cola Beverage Donation Program student manager to review product requests, send communication, manage distribution, and data collection processes;

- Maintain regular communication with Coca‑Cola and university stakeholders, serving as the primary point of contact and supporting effective stewardship of the partnership;

- Monitor program utilization, maintain records and reporting, and evaluate processes to support efficient and equitable distribution of available resources;

- Address escalated program concerns related to request denials and product delivery;

KBK Center & Student Organization Tenant Operations – 20%

- Manage the Student Organization Tenant Program, supporting the operational and space needs of more than 100 student organization office and locker tenants;

- Oversee the tenant application and selection process, space assignments, tenant agreements, communication, and ongoing tenant support;

- Develop and maintain policies, procedures, and systems that promote equitable and effective use of tenant spaces and resources;

- Coordinate community‑building and educational initiatives for tenant organizations, including information sessions, Open House activities, and other programs designed to connect organizations with available resources;

Miscellaneous – 5%

- Support the Student Org Team with annual registration requirements as needed;

- Attend weekly department and team meetings;

- Contribute to department strategic planning efforts;

- Perform other duties as assigned.

Minimum Education Required

Bachelor’s Level Degree or equivalent combination of education and experience.

Additional Education Desired

Master’s Degree

Required Qualifications

Required: Bachelor’s degree in business, education, or an equivalent combination of education and experience; customer service experience.

Years of relevant experience required: 3

Preferred Minimum Years of Relevant Experience

4–8

Desired

Master’s degree in higher education and student affairs or related field; facility and operations management experience; experience overseeing and streamlining processes and procedures; experience working with college students at a large collegiate institution; stakeholder management experience; demonstrated skill in working with diverse communities and cultural groups; program planning experience.

Additional Information

The pay range for this role is $48,000–$53,000. The offer for this position will be based on internal equity, unit’s available budget, and the candidate’s qualifications.

CRM Information

FUNCTION: Student Life, SUB-FUNCTION: Student Leadership, Engagement and Activities, CAREER BAND: People Leader – Managerial, CAREER LEVEL: Manager 1, Student Leadership, Engagement and Activities.

Mission

The Office of Student Life fosters students’ development, learning, well‑being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location

Ohio Union (0161)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Additional Notes

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Company Culture

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.