Coordinator, Home Delivered Meals

Riseboro Community Partnership; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

RiseBoro seeks a Coordinator to ensure home-delivered meals are delivered and coordinated with case management. You will manage client communications, route sheets, and documentation, while supporting program planning and interagency activities.

Responsibilities include data entry, file maintenance, and assisting drivers in the field. A degree with related experience or a high school diploma with two years of service work is required.

Qualifications

• Minimum one year of social service or related experience with an associate’s degree. High School Diploma with two years of related experience acceptable.
• Proven customer service skills and ability to communicate clearly with clients and staff.
• Experience using Microsoft Office and basic database entry skills.

Responsibilities

• Answer incoming calls from clients and document calls.
• Develop and maintain home-delivered meal route sheets.
• Coordinate with Case Management and update client files.
• Verify data in route app and database; log service changes.
• Inspect delivery routes and assist with driver coordination.
• Prepare contribution letters and receipts with bookkeeper.
• Represent RiseBoro in community and interagency activities.
• Support program planning and staff as needed.

Skills

Customer service experience

Bilingual English/Spanish

Oral and written communication

Organizational skills

Multitasking

Microsoft Office Suite

Education

Associate’s degree + 1 year social service/related experience

High School Diploma or equivalent + 2 years

Tools

Database maintenance

Job description

Schedule: Monday - Friday 8am - 4pmESSENTIAL DUTIES AND RESPONSIBILITIESUnder the general supervision of the Director, the Coordinator is responsible for maintaining contact with Home Delivered Meals (HDML) clients and the delivery teams to ensure meals are delivered and service is coordinated with case management and case coordination staff. Specific duties and responsibilities include:Answer incoming calls from clients and delivery staff and document calls on the funding source databaseDevelop and maintain home-delivered meal route sheetsReport and coordinate with Case Management staff regarding daily delivery and coordination of client servicesMaintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns;Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasionResponsible for reviewing route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in useInspect delivery trucks as routes returnCoordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant DirectorPrepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff personWork with the Director on program planning and developmentRepresent RiseBoro in community and interagency activities as assignedOther related duties as required by the DirectorCOMPETENCIESDemonstrated customer service experience preferredBilingual English/Spanish preferredPossess a genuine concern for helping with the physical, mental, and emotional needs of older personsExcellent oral and written communication skillsExcellent organizational skills with attention to detailAbility to multitask and manage time efficiently in a busy environmentAbility to problem solve as neededAbility to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program needAbility to be reliable and dependable in completing work dutiesExcellent interpersonal skills with the ability to maintain positive relationshipsA creative self-starter with a positive attitude and the ability to work independently and collaboratively in a teamProficient with Microsoft Office Suite required, with the ability to learn database maintenanceCommitment to RiseBoro’s mission, vision, and valuesAbility to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communitiesDemonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)EDUCATION and EXPERIENCEAssociate’s degree and one year of social service, customer service, or related experienceHigh School Diploma or equivalent with at least two years of social service, customer service, or related experienceIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.