Bilingual Tenant Services Coordinator, Baisley Pond (54242)

RiseBoro Community Partnership; Hempfield Township (Westmoreland County); On-site; USD 42,000 - 54,000; Full time

Job summary

RiseBoro Community Partnership seeks a Tenant Services Coordinator to provide direct care services and referrals to multiple households at the 315 West 94th Affordable Housing Services Program. The role partners with the Assistant Site Director to promote stable living for clients on the caseload.

The position focuses on on-site service coordination, needs assessments, case management, and community referrals, with emphasis on housing subsidies, benefits, and aging in place through partnerships.

Qualifications

• Bachelor’s Degree in social work, psychology, or related field.
• Bilingual in Spanish and English required.

Responsibilities

• Coordinate day-to-day on-site services for ~20-25 households.
• Complete needs assessments and develop tenant-centered support plans.
• Provide case management, advocacy, and referrals to community services.
• Help tenants maintain housing subsidies and benefits.
• Assist tenants in obtaining government benefits and developing informal support networks.
• Educate residents on on-site services and community resources.
• Maintain resident records and monitor services with management staff.
• Collaborate with partners to support aging in place and discharge planning.

Skills

Team player

Problem solving

Experience with homeless population

Weekend/evening flexibility

Independent work

Education

Bachelor's Degree

Social work / psychology background preferred

Job description

Essential Duties And Responsibilities

The Tenant Services Coordinator provides direct care services and referrals to single, near-elderly, adult households at the 315 West 94th Affordable Housing Services Program. The Tenant Services Coordinator will work with the Assistant Site Director to promote continued stable living for households on their caseload.

Essential Duties And Responsibilities

The Tenant Services Coordinator provides direct care services and referrals to single, near-elderly, adult households at the 315 West 94th Affordable Housing Services Program. The Tenant Services Coordinator will work with the Assistant Site Director to promote continued stable living for households on their caseload.

The Tenant Services Coordinator Will

• Actively coordinate day to day on-site services for the tenants on their caseload of approximately 20-25 households and ensure all service provision is representative of RiseBoro’s mission.
• Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of task and objectives.
• Provide ongoing case management, assistance and advocacy, providing information and referrals to community services as needed.
• Ensure tenants maintain housing subsidy and benefits required to remain in permanent housing.
• Assist tenants in obtaining and maintaining all government benefits for which they may qualify, conducting advocacy as needed.
• Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant’s engagements through educational workshops and other social activities including birthday parties and holiday celebrations, translate as needed.
• Educate residents on the available on-site services and other community resources.
• Prepare and maintain up to date records and resident files, outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence.
• Conduct monitoring services through friendly visits and telephone reassurance calls as well as periodic inspections with property management staff.
• Work collaboratively with community partners to ensure residents are able to age in place, including coordination of home care services and proper discharge planning from inpatient facilities.
• Communicate with property management and maintenance staff on resident issues and to obtain records of incidents and hospitalization during off working hours.
• Participate in case conferences and coordinate with other program staff to ensure tenant and programmatic successes.
• Monitor recreational activities such as art, yoga, and gardening sessions as needed.
• Additional responsibilities may be added as position evolves.

COMPETENCIES

• Team player and willing to work with a diverse population
• Ability to problem solve and work independently
• Experience working with the homeless population and/or seniors and older adults with comorbid substance abuse, mental health, medical health and/or similarly related diagnoses
• Six months or more of human service experience preferred
• Flexible in order to accommodate weekend hours as the need arises; must be available to work evening hours in order to meet tenant needs
• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds

Education Experience

• Bachelor’s Degree required; degree in social work, psychology, or a related field is preferred
• Bilingual in Spanish and English required

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.