Bilingual Tenant Services Coordinator, Baisley Pond

Paycom; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

RiseBoro is seeking a Tenant Services Coordinator to provide direct care and referrals to on-site tenants, with responsibilities spanning needs assessments, case management, and advocacy. The role emphasizes collaboration with the Assistant Site Director, maintaining records, and coordinating home and community services to promote stable housing for 20–25 households.

The successful candidate will have a Bachelor’s degree in a related field, be bilingual in Spanish and English, and bring

Qualifications

• Bachelor’s Degree required; degree in social work, psychology, or related field preferred.
• Bilingual in Spanish and English required.
• Six months or more of human service experience preferred.
• Experience with homeless population and/or seniors and related health/wellness needs.

Responsibilities

• Coordinate day-to-day on-site services for caseload of approximately 20–25 households.
• Complete needs assessments and develop tenant-centered support plans; track progress.
• Provide ongoing case management, advocacy, and information/referrals to community services.
• Assist tenants in obtaining and maintaining government benefits and housing subsidies.
• Educate residents on available on-site services and community resources.
• Maintain up-to-date resident records, eligibility data and service documentation.
• Collaborate with property management and community partners to promote aging in place.
• Participate in case conferences and coordinate with program staff for outcomes.
• Flexible hours including some evenings/weekends as needed.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIESThe Tenant Services Coordinator provides direct care services and referrals to single, near-elderly, adult households at the 315 West 94th Affordable Housing Services Program. The Tenant Services Coordinator will work with the Assistant Site Director to promote continued stable living for households on their caseload.The Tenant Services Coordinator will:§ Actively coordinate day to day on-site services for the tenants on their caseload of approximately 20-25 households and ensure all service provision is representative of RiseBoro’s mission.§ Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of task and objectives.§ Provide ongoing case management, assistance and advocacy, providing information and referrals to community services as needed.§ Ensure tenants maintain housing subsidy and benefits required to remain in permanent housing.§ Assist tenants in obtaining and maintaining all government benefits for which they may qualify, conducting advocacy as needed.§ Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant’s engagements through educational workshops and other social activities including birthday parties and holiday celebrations, translate as needed.§ Educate residents on the available on-site services and other community resources.§ Prepare and maintain up to date records and resident files, outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence.§ Conduct monitoring services through friendly visits and telephone reassurance calls as well as periodic inspections with property management staff.§ Work collaboratively with community partners to ensure residents are able to age in place, including coordination of home care services and proper discharge planning from inpatient facilities.§ Communicate with property management and maintenance staff on resident issues and to obtain records of incidents and hospitalization during off working hours.§ Participate in case conferences and coordinate with other program staff to ensure tenant and programmatic successes.§ Monitor recreational activities such as art, yoga, and gardening sessions as needed.§ Additional responsibilities may be added as position evolves.COMPETENCIES§ Team player and willing to work with a diverse population§ Ability to problem solve and work independently§ Experience working with the homeless population and/or seniors and older adults with comorbid substance abuse, mental health, medical health and/or similarly related diagnoses§ Six months or more of human service experience preferred§ Flexible in order to accommodate weekend hours as the need arises; must be available to work evening hours in order to meet tenant needs§ Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the oddsEDUCATION EXPERIENCE§ Bachelor’s Degree required; degree in social work, psychology, or a related field is preferred§ Bilingual in Spanish and English requiredIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.