Coordinator, Education Services

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; Columbus (OH); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

16 Days PTO

Paid holidays

Health, dental, & vision plans

HSA account with employer contribution

Hybrid work schedule

403(b) with 3% employer match

Job summary

ElevateDD seeks a Coordinator, Education Services to support statewide education services, including Learning Aid Ohio and Adult Literacy Ohio, ensuring enrollment, matching, participant communication, and program reporting are organized, accurate, and compliant.

Reporting to the Senior Manager of Statewide Education Services, this role coordinates routine program operations and maintains reliable records, contributing to a positive participant experience and smooth operations.

Responsibilities

• Coordinate day-to-day support workflows for learner, family, tutor, and contractor inquiries, enrollment follow-up, application review, matching status, and program communication.
• Monitor shared education-services inboxes, return calls, route questions, and document interactions and follow-up needs.
• Provide program navigation, referral guidance, accessibility-minded support, and resource connection using approved program information and procedures.
• Coordinate participant materials, program updates, schedules, support tickets, FAQs, and routine communications across Learning Aid Ohio and Adult Literacy Ohio.
• Maintain accurate enrollment, matching, referral, session, communication, and participant-support records in program systems and tracking tools.
• Complete routine updates to participant records, communication logs, support queues, and program documentation.
• Support application review, tutor recruitment and onboarding workflows, tutor engagement, and retention activities.
• Identify incomplete or inconsistent information and coordinate corrective follow-up with staff, participants, tutors, or contractors.
• Support the Senior Manager with implementation of program operations, funding deliverables, reporting, and continuous-improvement activities.
• Assist with program data cleanup, dashboard support, grant documentation, contract reporting, and preparation of routine program information.
• Coordinate with data, communications, advancement, grants, finance, and administration staff on program requests, materials, testimonials, events, and partner needs.
• Recommend improvements that strengthen program navigation, response time, documentation quality, participant communication, and user experience.
• Escalate exceptions involving eligibility, funding allocations, matching policy, contracts, compliance, sensitive participant concerns, or external commitments.
• Protect confidential learner, family, tutor, contractor, and organizational information.

Job description

Position Title: Coordinator, Education Services

Status: Full-time, Exempt

Pay Range: $50,000–$56,000

POSITION OVERVIEW

The Coordinator, Education Services supports the daily coordination of ElevateDD’s statewide education services, with a primary focus on Learning Aid Ohio and Adult Literacy Ohio. The role helps keep learner and tutor enrollment, matching, participant communication, referral follow-up, documentation, and reporting workflows organized, accessible, accurate, and aligned with program requirements.

Reporting to the Senior Manager of Statewide Education Services, this position provides responsive support to learners, families, tutors, contractors, and partners while maintaining reliable program records and communication systems. The role coordinates routine program operations across Learning Aid Ohio and Adult Literacy Ohio and contributes to an efficient, clear, and positive participant experience.

PRIMARY RESPONSIBILITIES

Program Coordination & Participant Support

• Coordinate day-to-day support workflows for learner, family, tutor, and contractor inquiries, enrollment follow-up, application review, matching status, and program communication.
• Monitor shared education-services inboxes, return calls, route questions, and document interactions and follow-up needs.
• Provide program navigation, referral guidance, accessibility-minded support, and resource connection using approved program information and procedures.
• Coordinate participant materials, program updates, schedules, support tickets, FAQs, and routine communications across Learning Aid Ohio and Adult Literacy Ohio.

Enrollment, Records & Workflow Support

• Maintain accurate enrollment, matching, referral, session, communication, and participant-support records in program systems and tracking tools.
• Complete routine updates to participant records, communication logs, support queues, and program documentation.
• Support application review, tutor recruitment and onboarding workflows, tutor engagement, and retention activities.
• Identify incomplete or inconsistent information and coordinate corrective follow-up with staff, participants, tutors, or contractors.

Reporting, Improvement & Cross-Team Support

• Support the Senior Manager with implementation of program operations, funding deliverables, reporting, and continuous-improvement activities.
• Assist with program data cleanup, dashboard support, grant documentation, contract reporting, and preparation of routine program information.
• Coordinate with data, communications, advancement, grants, finance, and administration staff on program requests, materials, testimonials, events, and partner needs.
• Recommend improvements that strengthen program navigation, response time, documentation quality, participant communication, and user experience.
• Escalate exceptions involving eligibility, funding allocations, matching policy, contracts, compliance, sensitive participant concerns, or external commitments.
• Protect confidential learner, family, tutor, contractor, and organizational information.

This position description identifies the primary responsibilities and expectations of the role and is not intended to be an exhaustive list of all duties. Responsibilities, priorities, and reporting relationships may be modified based on organizational needs, strategic priorities, funding, and business necessity. Nothing in this position description alters the at-will nature of employment or creates an employment contract.

BENEFITS

• 16 Days PTO
• 8 paid holidays + paid winter break from December 24th through January 1st
• Health, dental, & vision plans with immediate coverage
• HSA account with employer contribution
• Hybrid work schedule
• 403(b) with 3% employer match after 6 months

OTHER DETAILS

• Smart casual dress code
• Flexible work environment and schedule
• 9:00AM-5:00PM work schedule

ElevateDD is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe in the value of different experiences, skills, and voices in strengthening our work and achieving our mission. We also strive to have our team reflect the rich ethnic, racial, and socioeconomic diversity of our state.