Education Services Coordinator — Hybrid, Impactful Support

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; Columbus (OH); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

16 Days PTO

Paid holidays

Health, dental, & vision plans

HSA account with employer contribution

Hybrid work schedule

403(b) with 3% employer match

Job summary

ElevateDD seeks a Coordinator, Education Services to support statewide education services, including Learning Aid Ohio and Adult Literacy Ohio, ensuring enrollment, matching, participant communication, and program reporting are organized, accurate, and compliant.

Reporting to the Senior Manager of Statewide Education Services, this role coordinates routine program operations and maintains reliable records, contributing to a positive participant experience and smooth operations.

Responsibilities

• Coordinate day-to-day support workflows for learner, family, tutor, and contractor inquiries, enrollment follow-up, application review, matching status, and program communication.
• Monitor shared education-services inboxes, return calls, route questions, and document interactions and follow-up needs.
• Provide program navigation, referral guidance, accessibility-minded support, and resource connection using approved program information and procedures.
• Coordinate participant materials, program updates, schedules, support tickets, FAQs, and routine communications across Learning Aid Ohio and Adult Literacy Ohio.
• Maintain accurate enrollment, matching, referral, session, communication, and participant-support records in program systems and tracking tools.
• Complete routine updates to participant records, communication logs, support queues, and program documentation.
• Support application review, tutor recruitment and onboarding workflows, tutor engagement, and retention activities.
• Identify incomplete or inconsistent information and coordinate corrective follow-up with staff, participants, tutors, or contractors.
• Support the Senior Manager with implementation of program operations, funding deliverables, reporting, and continuous-improvement activities.
• Assist with program data cleanup, dashboard support, grant documentation, contract reporting, and preparation of routine program information.
• Coordinate with data, communications, advancement, grants, finance, and administration staff on program requests, materials, testimonials, events, and partner needs.
• Recommend improvements that strengthen program navigation, response time, documentation quality, participant communication, and user experience.
• Escalate exceptions involving eligibility, funding allocations, matching policy, contracts, compliance, sensitive participant concerns, or external commitments.
• Protect confidential learner, family, tutor, contractor, and organizational information.

Job description

ElevateDD seeks a Coordinator, Education Services to support statewide education services, including Learning Aid Ohio and Adult Literacy Ohio, ensuring enrollment, matching, participant communication, and program reporting are organized, accurate, and compliant.

Reporting to the Senior Manager of Statewide Education Services, this role coordinates routine program operations and maintains reliable records, contributing to a positive participant experience and smooth operations.