Coordinator, Learning Commons (Eastern / Metro Campus)

Cuyahoga Community College; Highland Hills (OH); On-site; USD 45,000 - 50,000; Full time

Job summary

Cuyahoga Community College is seeking a capable administrative coordinator to oversee daily operations for the Learning Commons department. You will manage schedules, prepare meeting materials, and provide essential support to leadership while fostering strong relationships across campus.

The role requires an associate degree with 3+ years in a professional office setting or a bachelor’s with 2+ years of experience. Banner skills and Microsoft Office proficiency are preferred.

Qualifications

• Associate degree with 3+ years in a professional office environment.
• Bachelor’s degree with 2+ years in a relevant role.
• Experience solving diverse problems and making thoughtful decisions.
• Significant related experience may substitute for education.

Responsibilities

• Coordinate day-to-day operations to support department goals.
• Manage leadership schedules, meetings, and prep materials.
• Provide administrative support to supervisor and team.
• Develop and sustain productive customer and employee relationships.
• Assist with reports, presentations, and publications.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Interpersonal skills

Proofreading

Editing

Team collaboration

Problem solving

Multi-project management

Attention to detail

Customer service

Cross-department communication

Relationship building

Administrative support

Education

Associate degree

Bachelor’s degree

Tools

Banner System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Department: Learning Commons

Location: Eastern Campus

Reports To: Assistant Dean, Learning Commons

Recruitment Type: External/Internal

Requisition ID: req7259

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm (Each week, the Coordinator will split their time between Eastern and Metro Campuses)

Number of Openings: 1

Job Description

Coordinates the day to day operations of the department. Collects necessary information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor as needed.

Essential Functions

• May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community and government institutions; as directed, prepare and assemble agenda, packets and other pre-meeting materials
• Positively responds to departmental requests in a timely manner with strong emphasis on outstanding customer service
• Provides administrative support to supervisor
• Provides assistance to the team’s efforts to complete departmental assignments
• Actively participates in the successful delivery of the direct client service process
• Maintains on-going communication with departmental leadership to report important information, occurrences and issues within the department
• May maintain the department team’s calendars and schedules
• Attends staff and project team meetings and provides follow‑up on meeting outcomes including tracking resulting activities and projects
• Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities
• Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate
• Develops strong working relationships with key departments and employees across the College and in the community
• Establishes and maintains general office files and records
• Assists with the preparation of reports, presentations and publications, including research, writing and copy‑editing
• Assists with other College‑wide projects, initiatives and committees
• May select, train, supervise and evaluate part‑time student assistants, interns and part‑time assistants
• May aid in the planning, maintaining, and monitoring of a business area’s budget
• Performs other duties as assigned

Required Qualifications

• Associate degree and a minimum of three (3) years; OR a Bachelor’s degree and a minimum of two (2) years of:
  • Demonstrated progressively responsible full‑time experience in professional office environment
  • Demonstrated experience making sound decisions that affect a work unit or team
  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations
• Significant related experience may substitute for education

KNOWLEDGE, SKILLS And ABILITIES

• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Possess excellent proofreading and editing skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to manage multiple projects simultaneously in a deadline-driven environment
• Ability to work accurately with great attention to detail
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively respond to requests from multiple levels of the College in various departments
• Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations
• Demonstrated basic project management skills
• Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of the community

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communications
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration
• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization
• Continuous Improvement

Preferred Qualifications

• Bachelor’s degree
• Demonstrated experience with Banner System and other College‑specific software
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range

$45,000 to $50,000. The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.