Coordinator, Client Insights

Brobston Group; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Brobston Group in New York is seeking a Client Insights Coordinator to develop dashboards and deliver daily reports using Excel and BI tools. The role ensures accurate client data and manages insights projects across Americas teams.

Responsibilities include CRM activities, automation of reports, and collaboration with headquarters and retail teams; some regional travel may be required, with a hybrid work pattern and 4 days in the office.

Qualifications

• Bachelor's degree in Business, Marketing, Business Analytics, Economics, or related field.
• Minimum 2 years in CRM support, retail analytics, or client insights; luxury experience preferred.
• Strong Excel and PowerPoint skills; familiarity with CRM platforms and BI tools.
• Fluent in English; strong analytical and organizational skills; detail-oriented with discretion.
• Hybrid schedule: 4 days in office, 1 remote day.

Responsibilities

• Develop dashboards and day-to-day reporting using Excel and BI tools.
• Maintain data accuracy and manage client insights data and projects.
• Support CRM activities and automate reports and data workflows.
• Collaborate with headquarters and retail teams; regional travel as needed.

Skills

CRM

Excel

PowerPoint

Analytical skills

Data accuracy

Education

Bachelor's degree

Tools

BI tools

CRM software

Job description

Summary

The Client Insights Coordinator supports the Client Insights and Analytics department with reporting, dashboard development, data accuracy, and project management. The role delivers high-quality client insights for Americas headquarters and retail teams to support data-driven decisions.

Responsibilities

• Develop dashboards and deliver day-to-day reporting using Excel and business intelligence tools.
• Maintain data accuracy and database hygiene, and manage client insights data and projects.
• Support CRM activities and automate reports and data workflows.
• Collaborate with headquarters and retail teams, with regional travel as needed.

Requirements

• Bachelor's degree in Business, Marketing, Business Analytics, Economics, or a related field.
• At least 2 years of experience in CRM support, retail analytics, or client insights; luxury experience preferred.
• Strong Excel and PowerPoint skills, with familiarity with CRM platforms and business intelligence tools.
• Fluency in English, strong analytical and organizational skills, attention to detail, and discretion when handling sensitive client information.
• Available to work a hybrid schedule with 4 days per week in the office and 1 remote day.