Coordinator, Omnichannel

Brobston Group; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Brobston Group seeks an Omnichannel Coordinator to support omnichannel services across the Americas. You will handle reporting and analysis, coordinate project rollouts, and provide operational support to ensure a seamless client journey across touchpoints.

The role collaborates with boutiques, regional teams, supply chain, the Client Service Center, IT, and Paris-based central teams to drive performance in luxury retail and omnichannel environments.

Qualifications

• 3+ years of professional experience in project management, retail operations, or performance analysis.
• Strong proficiency in Microsoft Office and Power BI.
• Analytical, organized, and able to manage multiple priorities.
• Experience in retail, luxury, e-commerce or omnichannel projects is a plus.

Responsibilities

• Monitor omnichannel performance and support reporting and analysis.
• Coordinate project rollouts and support execution of omnichannel strategy.
• Collaborate with boutiques and cross-functional regional and central teams to support operations.

Skills

Project management

Retail operations

Performance analysis

Tools

Excel

PowerPoint

Word

Power BI

Job description

Summary

The Omnichannel Coordinator supports the growth and excellence of omnichannel services across the Americas. The role combines reporting and analysis, project coordination, and operational support to help deliver a seamless client journey across touchpoints. The Coordinator works with boutiques, regional teams, supply chain, the Client Service Center, IT, and Paris-based central teams.

Responsibilities

• Monitor omnichannel performance and support reporting and analysis.
• Coordinate project rollouts and support successful execution of the omnichannel strategy.
• Work with boutiques and cross-functional regional and central teams to support operations.

Requirements

• Minimum 3 years of professional experience in project management, retail operations, or performance analysis.
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, and Word, and Power BI.
• Strong analytical, problem-solving, communication, and organizational skills, with attention to detail and the ability to manage multiple priorities.
• Understanding of retail operations, e-commerce, or omnichannel processes; luxury retail, e-commerce, or omnichannel project experience is a plus.