Coordinator, Administrative (Advising)

St. Louis Community College; Kirkwood (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

St. Louis Community College is seeking an Administrative Coordinator (Advising) to provide operational and administrative support to the Director, Academic, Career, & Transfer Advising, and to coordinate advising staff across multiple campus locations.

This role handles high-volume student engagement via phone, email, and chat, ensures consistent service delivery, maintains procedures and records, and coordinates onboarding and training with campus managers.

Qualifications

• Associate's Degree in a related field plus 3–5 years of experience.
• High School Diploma with 5+ years of progressively responsible experience.
• Experience in a college/university setting is preferred.

Responsibilities

• Provide operational and administrative support to the Director of Advising.
• Coordinate communication and workflow among advising staff across campus locations.
• Monitor staff schedules and coordinate coverage for phones, email, chat, and front desk operations.
• Share updated procedures and information with advising staff across campuses.
• Maintain standardized processes, reference materials, and communication protocols.
• Support high-volume student service operations via phone, email, and chat.
• Provide backup in-person assistance during peak periods or shortages.
• Coordinate logistics for advising events, programs, and trainings.
• Maintain departmental records and reports.

Skills

Communication

Coordination

Customer service

Phone support

Email/chat support

Education

Associate's degree

High school diploma with 5+ years

Job description

The Administrative Coordinator (Advising) provides operational and administrative support to the Director, Academic, Career, & Transfer Advising while serving as a central coordination resource for advising support staff across multiple campus locations. This position helps ensure consistent student service operations by coordinating communication, coverage, procedures, and information sharing among campus support teams. The Administrative Coordinator (Advising) supports high-volume student engagement through phone, email, and chat services and provides backup in-person assistance when needed. Working collaboratively with campus managers and advising staff, this role helps maintain efficient workflows and a high standard of student support services.

Primary Duties Performed

• Serve as primary administrative support to the Director of Advising and assist with day-to-day operational needs of the department.
• Coordinate communication and workflow among advising support staff across all campus locations to help ensure consistent service delivery and office coverage.
• Monitor support staff schedules and collaborate with campus managers to identify coverage needs for phones, email, chat, and front desk operations.
• Facilitate the sharing of updated procedures, departmental information, and operational changes with advising support staff across campuses.
• Assist in maintaining standardized processes, reference materials, and communication protocols for student support operations.
• Support high-volume student service operations by assisting with phone, email, and chat communications as needed.
• Provide backup assistance for in-person student traffic during staffing shortages, absences, or peak service periods.
• Coordinate logistics for advising events, programming and trainings.
• Compile, organize, and maintain departmental records, reports, and operational documentation.
• Assist with onboarding and training coordination for advising support staff in collaboration with campus managers.
• Identify operational challenges and communicate recommendations to improve efficiency, communication, and student service responsiveness for phone, chat and email support.
• Perform other related administrative and operational duties as assigned.

Qualifications/Experience

• Associate's Degree in a related field with three to five (3-5) years of experience.
• High School Diploma with over five (5) years of progressively responsible experience.
• Experience in a college/university setting is preferred.

Working Conditions

Generally works in an office environment; some evenings may be required.

Physical Requirements

Negligible