Coordinator

Wind River Hotel and Casino; Riverton (WY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Delta Dental

VSP Vision Insurances

Retirement plan (4% match)

Vol Life Insurance

Short Term Disability

Long Term Disability

Job summary

Wind River Hotel and Casino in Riverton, WY seeks a Banquet Coordinator to oversee staffing, scheduling, and client liaison for conferences and banquets. You will arrange room blocks, coordinate catering with the kitchen, and ensure contracts and invoices are managed efficiently.

This role requires strong communication, multi-tasking, and a guest-focused approach. Native American preference applies, and candidates must meet licensing and drug-screen requirements as per policy.

Qualifications

• Must be 18+ at time of hire.
• Ability to analyze basic data.
• Proven knowledge of casino operations and promotions.
• Available nights, weekends, holidays as needed.
• Strong communication and customer service skills.
• Honest, trustworthy and a team player.
• Must maintain confidentiality and professionalism.
• Must have a Wyoming driver's license and be able to obtain required licenses.
• Native American preference applies.

Responsibilities

• Supervise banquet employees and ensure adherence to policies.
• Observe and evaluate performance; coach when needed.
• Schedule conference spaces, room blocks, and intake forms.
• Coordinate with Banquet Cook and Executive Chef on orders.
• Create sales opportunities during client liaisons and events.
• Determine staffing levels for events and approve time and tips.
• Handle contracts, invoices, and payments; respond to inquiries.
• Coordinate off-site tribal/casino events and staff meetings.
• Ensure entertainment meets licensing requirements.

Skills

Communication skills

Multi-tasking

Team player

People-friendly

Customer service

Discretion

Education

High School Diploma or GED

Job description

Wind River Hotel Casino
Riverton, WY 82501, USA

Description

DUTIES AND RESPONSIBILITIES:

• Knowledge and competency all aspects of Departmental policies, procedures, rules, and regulations.
• Responsible for the conduct of the Banquet employees.
• Observe and evaluate employee's performance, making any corrections when necessary.
• Support casino management in development by being involved in brainstorming, suggesting ideas, solutions, and on-going feedback.
• Demonstrate decision-making and problem resolution by efficiently handing disputes.
• Assist entire department when and where needed.
• Scheduling Conference spaces and collecting conference room intake forms.
• Scheduling the details of the meeting room and room block info.
• Creating sales opportunities for future events during client liaisons and during events.
• Determine the staffing levels for events/banquets.
• Scheduling employees, coding workers, approving time and tips.
• Answering all incoming phone calls and take messages.
• Banquet bookings and searching and taking care of those accommodations.
• Help coordinate off-site tribal/casino events & staff meetings.
• Make sure the music/entertainment hired for casino events follow all the rules and regulations that fall within the licensing firms of whom the Banquet Coordinator has purchased rights for.
• Communicating and correlating with Banquet Cook and Executive Chef on banquet food orders.
• Dealing with customer complaints/requests and finding a resolution.
• Discipline of personnel when rules and policies are not followed.
• Sending out contracts and invoices to collect payments.

REQUIREMENTS:

• Must be 18 at time of hire.
• Ability to look at and analyze basic data.
• Proven experience and knowledge of basic casino operations and promotions.
• Must be available nights, weekends, holidays, and other times as deemed fit by Executive Chef.
• Demonstrate ability to multi-task and adhere to deadlines.
• Must have strong communication skills.
• Must be honest and trustworthy.
• Must have strong customer service skills.
• Must be people friendly.
• Must be a team player and team builder.
• Must maintain confidentiality.
• Must be able to lift 50lbs or more.
• Must have a High School Diploma or GED
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver's License
• Must be able to obtain and maintain appropriate Licenses.
• Native American preference applies.

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.