Operations Coordinator (Supply-Chain)

VIOLETTE_FR; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A dynamic logistics company located in Dumbo, NY is seeking a Logistics Coordinator to manage wholesale and e-commerce order fulfillment. The ideal candidate will possess proven experience in logistics and supply chain management along with strong organizational skills. This full-time, hybrid position requires close collaboration with warehouse partners and internal teams to ensure timely deliveries. The candidate should be proactive and possess excellent communication skills, with familiarity in ERP systems and logistics environments.

Qualifications

• Proven experience in logistics or supply chain management, preferably in wholesale or warehousing.
• Excellent written and verbal communication skills.
• Proficient in ERP and WMS.

Responsibilities

• Coordinate with warehouse for order processing and timely delivery.
• Manage shipping of retail orders and resolve logistics issues.
• Serve as primary contact between partners and 3PL.

Skills

Operations experience

Logistics management

Organizational skills

Excellent communication

Proactive mindset

Tools

ERP systems

Warehouse management systems (WMS)

Order-tracking tools

Job description

Full time position in Dumbo, NY (hybrid)

Key Responsibilities

Wholesale & E‑Commerce Order Fulfillment

• Coordinate with the 3PL warehouse to ensure timely and accurate processing of wholesale orders.
• Communicate order priorities to warehouse staff and ensure urgent shipments are expedited.
• Monitor open wholesale orders daily to ensure on‑time dispatch and delivery.
• Partner with the warehouse to resolve issues related to fulfillment, inventory discrepancies, or shipping errors.
• Maintain accurate, up‑to‑date records of all shipments, orders, and inventory.
• Ensure e‑commerce orders are fulfilled within SLA and that EDI flows correctly from Shopify to the ERP and then to the 3PL.
• Collaborate with the E‑commerce team to ensure website inventory levels remain accurate.
• Process internal team orders (Marketing, NPD, etc.) for product shipments from the 3PL.

Logistics Management

• Manage the shipping of retail orders from the 3PL to customer facilities, as well as the movement of components and finished goods between vendor locations and the 3PL.
• Partner with Manufacturing on new product launches and replenishment timelines to maintain healthy inventory levels and support on‑time launches.
• Create and send RFQs to freight forwarders for domestic and international shipments.
• Track shipments and coordinate with vendors, freight forwarders, and clients to ensure on‑time, cost‑effective delivery.
• Proactively troubleshoot and resolve shipping delays or issues to maintain smooth logistics operations.

Cross‑Functional Communication

• Serve as the primary point of contact between the 3PL, freight forwarders, and internal/external partners.
• Work closely with Retailer Account Managers to support on‑time execution of new launches and replenishment orders.
• Partner with Finance to ensure accurate and timely recording of business activity.
• Collaborate with internal teams (Sales, Customer Service, etc.) to align on fulfillment expectations and ensure customer needs are met.

Qualifications

• Proven experience in operations, logistics, or supply chain management (preferably in wholesale, warehousing, or logistics environments).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills for interacting with retailers, internal teams, suppliers, and 3PL partners.
• Familiarity with ERP systems, warehouse management systems (WMS), and order‑tracking tools.
• Knowledge of international shipping and freight forwarding.
• Ability to multitask and manage several projects simultaneously while maintaining positive working relationships with internal and external partners.
• A proactive, solutions‑oriented mindset and the ability to work independently.

Preferred Skills & Experience

• Experience with wholesale order fulfillment and third‑party logistics providers.
• Experience working with retailers.
• Hands‑on experience with EDI or similar interfaces.
• French and/or Italian language skills a plus.