Coordinador de Atención al Paciente y Seguros

RVA CHILDRENS DENTISTRY PC; Glen Allen (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k)

401(k) matching

Job summary

RVA Children's Dentistry PC in Glen Allen, VA is seeking a compassionate Patient Care and Insurance Coordinator to join our front-office team. You will welcome families, verify insurance, manage appointments, and guide patients through billing and payment options.

This role emphasizes accuracy, friendly communication with children and parents, and collaboration with clinicians using Dentrix or Eaglesoft. If you enjoy a fast-paced, rewarding pediatric environment, we invite you to apply and help

Qualifications

• Prior front office experience in dental/medical settings is preferred.
• Working knowledge of dental insurance verification, claims submission, and EOBs is desired.
• Excellent interpersonal and communication skills with children and parents are essential.
• Detail-oriented with accuracy in billing and patient records.

Responsibilities

• Greet and check in patients and families, creating a warm front-desk experience
• Schedule, confirm, and manage patient appointments to optimize daily workflow
• Verify dental insurance eligibility, benefits, and coverage prior to visits
• Submit and follow up on dental insurance claims and handle billing inquiries
• Collect co-pays, explain treatment costs, and assist with payment plans
• Maintain accurate patient records in the practice management system
• Communicate with clinical staff to ensure smooth patient flow
• Respond to phone, email, and in-person inquiries professionally

Skills

Front desk experience

Insurance verification

Customer service

Multitasking

Tools

Dentrix

Eaglesoft

Job description

Benefits:

• Employee discounts
• Paid time off
• 401(k)
• 401(k) matching

About the Role:

RVA Children's Dentistry PC is looking for a compassionate and organized Patient Care and Insurance Coordinator to join our growing team in Glen Allen, VA! In this vital front-office role, you'll be the welcoming face of our practice — helping families navigate their dental care experience while ensuring seamless insurance and administrative processes. If you love working with kids and families and thrive in a fast-paced, rewarding environment, we want to hear from you!

Responsibilities:

• Greet and check in patients and families, creating a warm and welcoming front-desk experience
• Schedule, confirm, and manage patient appointments to optimize daily workflow
• Verify dental insurance eligibility, benefits, and coverage prior to patient visits
• Submit and follow up on dental insurance claims and handle billing inquiries
• Collect co-pays, explain treatment costs, and assist families with payment plan options
• Maintain accurate and up-to-date patient records in the practice management system
• Communicate effectively with clinical staff to ensure smooth patient flow throughout the office
• Respond to phone, email, and in-person inquiries in a professional and timely manner

Requirements:

• Prior experience in a dental or medical front office, patient coordination, or insurance billing role preferred
• Working knowledge of dental insurance verification, claims submission, and EOBs
• Familiarity with dental practice management software (Dentrix, Eaglesoft, or similar)
• Strong organizational skills with the ability to multitask in a busy office environment
• Excellent interpersonal and communication skills, especially with children and parents
• Detail-oriented with a commitment to accuracy in billing and patient records
• Positive, patient, and professional demeanor at all times

About Us:

RVA Children's Dentistry PC is a trusted pediatric dental practice proudly serving families in the Glen Allen, VA area. We are dedicated to making every child's dental visit a positive and comfortable experience, building healthy smiles and lifelong confidence. Our team is passionate, supportive, and committed to providing exceptional care — making RVA Children's Dentistry a place where both patients and staff truly love to be.