Patient Care Coordinator

Westfield Pediatric Dental Group; Westfield (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Westfield Pediatric Dental Group in Westfield, NJ is seeking a warm, organized Patient Care Coordinator to be the friendly face families trust in managing their child’s dental care journey. In a fast-paced healthcare setting, you will handle front-office tasks with care and professionalism.

You’ll greet patients, verify insurance, schedule appointments, collect payments, and communicate treatment options to parents, while coordinating with clinical staff to ensure smooth patient flow and a

Qualifications

• Front office experience in a dental setting is preferred.
• Experience with insurance verification, billing and claims processing.
• Familiarity with practice management software like CareStack or OpenDental.
• Excellent communication and interpersonal skills, especially with families.
• Strong organizational abilities with multitasking in a busy setting.
• Professional, compassionate demeanor with patients of all ages.

Responsibilities

• Greet and check in patients and families, creating a welcoming front office experience.
• Schedule, confirm, and manage patient appointments using the office software.
• Verify dental insurance eligibility and process claims and authorizations.
• Collect co-pays, process payments, and maintain accurate accounts.
• Explain treatment plans and financial options to parents clearly.
• Coordinate with clinical staff to ensure smooth patient flow.
• Respond to phone, email, and portal inquiries professionally.

Skills

Dental front office experience

Insurance verification & billing

Practice management software

Communication skills

Organization

Compassionate demeanor

Education

High school diploma or equivalent

Associate's degree or healthcare certification a plus

Tools

CareStack

OpenDental

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

About the Role:

Westfield Pediatric Dental Group is looking for a warm, organized, and patient-focused Patient Care Coordinator to join our growing team in Westfield, NJ! In this role, you'll be the friendly face and voice that families trust as they navigate their child's dental care journey. If you love working with people and thrive in a fast-paced healthcare environment, we want to hear from you!

Responsibilities:

• Greet and check in patients and families, ensuring a welcoming and positive front office experience
• Schedule, confirm, and manage patient appointments using dental practice management software
• Verify dental insurance eligibility and process claims, authorizations, and billing inquiries
• Collect co-pays, process payments, and maintain accurate patient account records
• Communicate treatment plans and financial options clearly to parents and guardians
• Coordinate with clinical staff to ensure smooth patient flow throughout the office
• Respond to phone, email, and portal inquiries in a timely and professional manner

Requirements:

• 1+ years of experience in a dental front office setting preferred
• Familiarity with dental insurance verification, billing, and claims processing
• Proficiency with dental practice management software (CareStack, OpenDental preferred)
• Exceptional communication and interpersonal skills, especially with children and families
• Strong organizational skills with the ability to multitask in a busy environment
• Compassionate, patient, and professional demeanor at all times
• High school diploma or equivalent required; associate's degree or healthcare certification a plus

About Us:

Westfield Pediatric Dental Group has been a trusted provider of high-quality dental care for children and adolescents in the Westfield, NJ community. Families love us for our gentle, kid-friendly approach and our commitment to making every visit a positive experience. Our team enjoys a supportive, upbeat work environment where every member plays a vital role in the health and happiness of our young patients.