Cookie Crew Team Member: Bake • Serve • Flexible Hours

Insomnia Cookies; Lakewood (OH); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Interactive training & mentorship

Job stability with a growing company

Growth/promotion opportunities

Fun team environment

Employee discount and free cookies

Job summary

Insomnia Cookies is seeking a friendly Cookie Crew member for our Lakewood, OH store. You will greet guests, take orders, bake cookies, and help with delivery orders. The role emphasizes a warm customer experience, accurate payments, and a fun team environment.

Ideal candidates have 6 months of customer service experience, are 18+, and can work nights, weekends, and holidays. Growth opportunities and daily pay options are available.

Qualifications

• At least 6 months of experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

Skills

6 months customer service

Outgoing demeanor

Customer-focused

Communication skills

Mobility: lift 40 lb

18+ years old

Availability nights/weekends/holidays

Legal work eligibility (US)

Job description

Insomnia Cookies is seeking a friendly Cookie Crew member for our Lakewood, OH store. You will greet guests, take orders, bake cookies, and help with delivery orders. The role emphasizes a warm customer experience, accurate payments, and a fun team environment.

Ideal candidates have 6 months of customer service experience, are 18+, and can work nights, weekends, and holidays. Growth opportunities and daily pay options are available.