COO - AI-Driven, Scalable Legal Ops (Remote)

Ladders; United States; Remote; USD 350,000 - 500,000; Full time

Benefits offered by this job

Opportunity to lead national expansion

Cutting-edge AI and technology

High impact leadership role

Remote work option

Job summary

Ladders is seeking a Chief Operating Officer to join a leader in the Legal & Accounting space. This remote role shapes the infrastructure, systems, and execution model for a rapidly growing personal injury practice.

You will oversee enterprise operations, drive AI-enabled transformation, and partner with senior leadership to scale processes nationally while maintaining financial discipline. The position emphasizes client experience and scalable processes across the organization.

Qualifications

• Significant executive leadership experience in a professional services or law-related space.
• Proven ability to scale a law firm or professional service organization to 8-10 figure revenues across jurisdictions.
• Strong business and financial acumen, including profitability and governance.
• Experience leading enterprise AI implementation within regulatory and ethical frameworks.
• Deep knowledge of CRM, case management, and data analytics.

Responsibilities

• Own and drive business and operational strategy across the organization.
• Lead the transition to a proprietary AI-powered operating system.
• Drive AI adoption and automation in business operations.
• Integrate AI throughout the client journey to enhance efficiency and client experience.
• Build operational infrastructure to support national expansion and large client volumes.
• Optimize staffing and workflows to expand capacity while controlling headcount growth.
• Create scalable processes that support national expansion.

Skills

Executive leadership

Strategic planning

CRM

Case management

Data analytics

AI implementation

Financial acumen

Tools

CRM

Case management system

Job description

Ladders is seeking a Chief Operating Officer to join a leader in the Legal & Accounting space. This remote role shapes the infrastructure, systems, and execution model for a rapidly growing personal injury practice.

You will oversee enterprise operations, drive AI-enabled transformation, and partner with senior leadership to scale processes nationally while maintaining financial discipline. The position emphasizes client experience and scalable processes across the organization.