COO

Ladders; United States; Remote; USD 350,000 - 500,000; Full time

Benefits offered by this job

Opportunity to lead national expansion

Cutting-edge AI and technology

High impact leadership role

Remote work option

Job summary

Ladders is seeking a Chief Operating Officer to join a leader in the Legal & Accounting space. This remote role shapes the infrastructure, systems, and execution model for a rapidly growing personal injury practice.

You will oversee enterprise operations, drive AI-enabled transformation, and partner with senior leadership to scale processes nationally while maintaining financial discipline. The position emphasizes client experience and scalable processes across the organization.

Qualifications

• Significant executive leadership experience in a professional services or law-related space.
• Proven ability to scale a law firm or professional service organization to 8-10 figure revenues across jurisdictions.
• Strong business and financial acumen, including profitability and governance.
• Experience leading enterprise AI implementation within regulatory and ethical frameworks.
• Deep knowledge of CRM, case management, and data analytics.

Responsibilities

• Own and drive business and operational strategy across the organization.
• Lead the transition to a proprietary AI-powered operating system.
• Drive AI adoption and automation in business operations.
• Integrate AI throughout the client journey to enhance efficiency and client experience.
• Build operational infrastructure to support national expansion and large client volumes.
• Optimize staffing and workflows to expand capacity while controlling headcount growth.
• Create scalable processes that support national expansion.

Skills

Executive leadership

Strategic planning

CRM

Case management

Data analytics

AI implementation

Financial acumen

Tools

CRM

Case management system

Job description

For our client, we are seeking a COO to join the team of a leader in the Legal & Accounting space. This is a highly strategic leadership role for an operations executive who can shape the infrastructure, systems, and execution model of a rapidly growing personal injury law practice. The COO will oversee enterprise operations, drive technology-enabled transformation, and strengthen the organization’s ability to deliver a better client experience at scale. This leader will partner closely with senior leadership to build scalable processes, improve efficiency, and support national expansion while maintaining strong financial and operational discipline.

Location: Remote

Compensation: $350,000 – $500,000 annually

Responsibilities

• Own and drive business and operational strategy across the organization
• Lead the transition to a proprietary AI-powered operating system
• Drive enterprise-wide AI adoption and automation in business and legal operations
• Integrate AI throughout the client journey to enhance efficiency and client experience
• Build operational infrastructure to support approximately 100,000 active clients
• Optimize staffing and workflows to expand capacity while controlling headcount growth
• Create scalable processes that support national expansion

Qualifications

• Significant executive leadership experience in the personal injury industry with a focus on strategic planning
• Proven success in scaling a law firm or personal injury organization to 8-10 figure revenues across multiple jurisdictions
• Exceptional business and financial acumen, including profitability and corporate governance
• Experience leading enterprise AI implementation within regulatory and ethical frameworks
• Strong technology background in CRM, case management, and data analytics
• Deep understanding of the personal injury client lifecycle and case management protocols
• Demonstrated ability to build scalable infrastructure and processes for rapid growth

Benefits

• Opportunity to lead a nationally expanding law firm with aggressive growth plans
• Engagement in cutting-edge AI and technology transformation initiatives
• Chance to shape operational strategies that directly impact client experience and case outcomes
• Work in a dynamic environment focused on innovation and efficiency
• Potential for significant professional growth and leadership impact

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.