AI-Driven COO for National Growth & Ops

CEO Lawyer Personal Injury Law Firm; Phoenix (AZ); On-site; USD 350,000 - 500,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm, a nationwide expanding PI firm, seeks an accomplished Chief Operating Officer to drive the next growth phase in Phoenix and beyond. You will translate growth strategy into technology, processes, and organizational design to support aggressive expansion.

The role demands proven leadership, deep PI domain knowledge, and a track record of scaling operations while integrating AI and data analytics across client journeys and back-office functions.

Qualifications

• Significant executive leadership within the personal injury industry.
• Experience scaling a law firm or PI organization across multiple jurisdictions.
• Strong business and financial acumen spanning profitability, operating leverage, governance, and executive decision-making.
• Experience leading enterprise AI implementations within regulatory, ethical, and bar-compliance frameworks.

Responsibilities

• Own business and operational strategy across the rapidly growing organization.
• Lead the transition from the existing CRM environment to a proprietary AI-powered operating system.
• Drive enterprise-wide AI adoption and automation across business and legal operations.
• Integrate AI throughout the client journey to improve speed, capacity, consistency, efficiency, and client experience.
• Build the technology and operational infrastructure required to support approximately 100,000 active clients at a time.
• Optimize staffing, workflows, and organizational structure to expand capacity while managing headcount growth.
• Optimize the business ecosystem across leads, events, referrals, intake, case management, attorney assignments, and case-maximization protocols.
• Create scalable processes and systems to support continued national expansion.

Skills

Executive leadership

Strategic planning

AI implementation

Operations scaling

Data analytics

CRM and case management

Project management

Change management

KPI design

Education

MBA or related

Tools

CRM systems

Case management software

Data analytics platforms

Workflow automation tools

AI platforms

Job description

CEO Lawyer Personal Injury Law Firm, a nationwide expanding PI firm, seeks an accomplished Chief Operating Officer to drive the next growth phase in Phoenix and beyond. You will translate growth strategy into technology, processes, and organizational design to support aggressive expansion.

The role demands proven leadership, deep PI domain knowledge, and a track record of scaling operations while integrating AI and data analytics across client journeys and back-office functions.