Chief Operating Officer - AI-Driven Growth Leader

CEO Lawyer Personal Injury Law Firm; United States; Remote; USD 350,000 - 500,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm in the United States is seeking a Chief Operating Officer to lead nationwide expansion, shape operations, and drive scalable infrastructure. You will manage business strategy, technology, AI implementation, and high-growth execution across 22 states and growing.

The role requires executive leadership, strong financial acumen, CRM transition to an AI-powered operating system, and the ability to optimize staffing and processes while maintaining disciplined

Qualifications

• Significant executive leadership experience in personal injury at scale.
• Proven growth of law firms across multiple jurisdictions.
• Strong business and financial acumen with governance experience.
• Experience leading enterprise AI implementation and automation.
• Deep understanding of intake, case management, and client lifecycle.
• Background in building scalable infrastructure for rapid growth.

Responsibilities

• Own business and operational strategy; set cross-functional priorities.
• Lead transition from CRM to a proprietary AI-powered operating system.
• Drive enterprise-wide AI adoption across operations.
• Integrate AI throughout the client journey to improve speed and experience.
• Build technology and operational infrastructure to support large client loads.
• Optimize staffing and workflows to scale capacity while controlling headcount.
• Ensure KPI visibility, compliance, and disciplined execution.

Skills

Executive leadership

Growth strategy

AI implementation

CRM systems

Case management

Data analytics

Process improvement

Lean Six Sigma

Technology leadership

Executive decision-making

Education

MBA or comparable advanced business degree

Tools

CRM systems

Case management software

Data analytics platforms

Job description

CEO Lawyer Personal Injury Law Firm in the United States is seeking a Chief Operating Officer to lead nationwide expansion, shape operations, and drive scalable infrastructure. You will manage business strategy, technology, AI implementation, and high-growth execution across 22 states and growing.

The role requires executive leadership, strong financial acumen, CRM transition to an AI-powered operating system, and the ability to optimize staffing and processes while maintaining disciplined