AI-Driven COO for Scalable Personal Injury Growth

CEO Lawyer Personal Injury Law Firm; Tallahassee (FL); On-site; USD 350,000 - 500,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm is seeking a Chief Operating Officer to drive nationwide expansion and scale operations. You will lead strategic initiatives, transition to an AI-powered operating system, and oversee enterprise-level processes across leads, intake, case management, and attorney assignment.

The ideal candidate has 8–10+ figure growth experience, deep PI domain knowledge, and a strong track record in leveraging AI and technology to increase efficiency and profitability while

Qualifications

• Significant executive leadership experience within the personal injury industry across multi-functional operations.
• Proven success scaling a law firm or personal injury organization across 8- to 10-figure revenue and multiple jurisdictions.
• Exceptional business and financial acumen spanning profitability, operating leverage, governance, and executive decision-making.
• Significant experience leading enterprise AI implementation and automation within regulatory and bar-compliance frameworks.
• Strong technology background, including large-scale CRM, case management, data analytics, workflow automation, and digital transformation.
• Deep understanding of the personal injury client lifecycle: intake, case management, attorney assignment, and case-maximization protocols.
• Ability to build scalable infrastructure, processes, and organizational capacity ahead of rapid growth.
• Track record of increasing revenue and operating capacity without proportional headcount growth.
• Expertise in operational efficiency, process improvement, change management, and performance management.
• Project management expertise; PMP, Lean Six Sigma, or comparable credentials preferred.
• Strong data analytics capabilities including KPI design and data-driven decision-making.
• MBA or comparable advanced business degree preferred.
• Ability to translate growth strategy into technology, systems, processes, and disciplined execution.

Responsibilities

• Own business and operational strategy across a rapidly growing national organization.
• Set cross-functional priorities with department leaders.
• Lead the transition from the existing CRM to a proprietary AI-powered operating system.
• Drive enterprise-wide AI adoption and automation across business and legal operations.
• Integrate AI throughout the client journey to improve speed, capacity, consistency, and experience.
• Build technology and operational infrastructure to support ~100,000 active clients.
• Optimize staffing, workflows, and organizational structure to grow capacity with disciplined headcount growth.
• Optimize the business ecosystem across leads, intake, case management, attorney assignment, and case-maximization protocols.
• Create scalable processes and systems to support ongoing national expansion.
• Enable 10x revenue growth with nominal headcount increases.

Skills

Executive leadership

Law firm growth

Business acumen

AI implementation

Technology background

PI client lifecycle

Scalable infrastructure

Revenue growth

Operations efficiency

Project management

Data analytics

MBA

Growth strategy to technology

Education

MBA or equivalent

Tools

CRM systems

Case management systems

Data analytics tools

Workflow automation

Digital transformation tools

Job description

CEO Lawyer Personal Injury Law Firm is seeking a Chief Operating Officer to drive nationwide expansion and scale operations. You will lead strategic initiatives, transition to an AI-powered operating system, and oversee enterprise-level processes across leads, intake, case management, and attorney assignment.

The ideal candidate has 8–10+ figure growth experience, deep PI domain knowledge, and a strong track record in leveraging AI and technology to increase efficiency and profitability while