Chief Operating Officer: AI-Driven Growth for National PI Firm

CEO Lawyer Personal Injury Law Firm; Washington (District of Columbia); On-site; USD 350,000 - 500,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm seeks a Chief Operating Officer to lead nationwide expansion and scale operations across 22 states. You will drive business strategy, technology adoption, and AI-enabled transformation to support rapid growth while maintaining high client service standards.

Responsibilities include transitioning to a proprietary AI-powered operating system, optimizing staffing, processes, and data-driven decision making, and building scalable infrastructure to handle thousands

Qualifications

• Significant executive leadership experience within the personal injury industry.
• Proven success scaling a law firm or personal injury organization across multiple jurisdictions.
• Exceptional business and financial acumen spanning profitability, operating leverage, corporate governance, and executive decision-making.
• Significant experience leading enterprise AI implementation and automation within regulatory, ethical, and bar-compliance frameworks.
• Strong technology background, including CRM, case management, data analytics, workflow automation, and digital transformation.

Responsibilities

• Own business and operational strategy across the rapidly growing organization and set cross-functional priorities with department leaders.
• Lead the transition from the existing CRM environment to a proprietary AI-powered operating system.
• Drive enterprise-wide AI adoption and automation across business and legal operations.
• Integrate AI throughout the client journey to improve speed, capacity, consistency, efficiency, and client experience.
• Build the technology and operational infrastructure required to support approximately 100,000 active clients at a time.
• Optimize staffing, workflows, and organizational structure to expand capacity while maintaining disciplined headcount growth.
• Optimize the business ecosystem across leads, events, referrals, intake, case management, attorney assignments, and case-maximization protocols.

Skills

Executive leadership

Business strategy

AI implementation

Digital transformation

Data analytics

CRM / case management

Workflow automation

KPI design

Project management

Lean Six Sigma

MBA

Education

MBA preferred

PMP or Lean Six Sigma

Tools

CRM systems

Case management software

Data analytics platforms

Workflow automation tools

AI platforms

Job description

CEO Lawyer Personal Injury Law Firm seeks a Chief Operating Officer to lead nationwide expansion and scale operations across 22 states. You will drive business strategy, technology adoption, and AI-enabled transformation to support rapid growth while maintaining high client service standards.

Responsibilities include transitioning to a proprietary AI-powered operating system, optimizing staffing, processes, and data-driven decision making, and building scalable infrastructure to handle thousands