COO: AI-Driven Growth & Scale for National PI Firm

CEO Lawyer Personal Injury Law Firm; San Francisco (CA); On-site; USD 350,000 - 500,000; Full time

Job summary

The CEO Lawyer Personal Injury Law Firm seeks a Chief Operating Officer to shape operational strategy for a fast-growing national practice. You will lead cross-functional teams, drive AI-powered transformation, and scale infrastructure to support tens of thousands of active clients.

Ideal candidates bring executive leadership in personal injury, a track record of scaling revenue, and expertise in CRM/case management, data analytics, and regulatory compliance.

Qualifications

• Executive leadership experience in personal injury with multi-functional operations.
• Proven track record scaling a law firm across jurisdictions and 8–10 figure revenue.
• Strong business and financial acumen, governance, and executive decision-making.
• Extensive experience leading enterprise AI adoption within regulatory frameworks.
• Deep tech background in CRM, case management, data analytics, and automation.

Responsibilities

• Own business and operational strategy across the organization.
• Lead CRM transition to a proprietary AI-powered operating system.
• Drive enterprise AI adoption and automation across workflows.
• Integrate AI into the client journey to boost speed, capacity, consistency, efficiency, and client experience.
• Build scalable processes and systems to support continued national expansion.
• Optimize staffing and organizational structure to expand capacity while maintaining disciplined headcount growth.

Skills

Executive leadership

Strategic planning

AI implementation

Operational transformation

CRM & case mgmt

Data analytics

Project management

Lean Six Sigma

Growth strategy

Education

MBA or comparable advanced business degree

Tools

CRM systems

Case management systems

Workflow automation

Data analytics tools

Job description

The CEO Lawyer Personal Injury Law Firm seeks a Chief Operating Officer to shape operational strategy for a fast-growing national practice. You will lead cross-functional teams, drive AI-powered transformation, and scale infrastructure to support tens of thousands of active clients.

Ideal candidates bring executive leadership in personal injury, a track record of scaling revenue, and expertise in CRM/case management, data analytics, and regulatory compliance.