COO: AI-Driven Operations & Scale Leader

TKR Advisors, LLC; Pittsburgh (Allegheny County); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Plan

Professional development access to-be

Job summary

Current is seeking a Chief Operating Officer to build the firm of the future by aligning professional services operations with process engineering, data/AI enablement, and modern technology to enhance client experience, margin, and scalability.

This hands-on operator translates strategy into operating cadence, standardizes workflows, leads technology-enabled transformation, and guides partners and senior leaders through change while strengthening culture and client trust.

Qualifications

• 12+ years of operational leadership in professional services.
• Proven track record leading technology-enabled transformation (workflow modernization, automation, data/analytics, AI enablement).
• Strong process engineering mindset (Lean/Six Sigma welcomed).
• Able to operate at executive level and in detail (process mapping, metrics, adoption).
• Demonstrated ability to lead change in partner-led or matrixed environments.
• Excellent communication, facilitation, and conflict navigation skills.
• High judgment around risk, quality, and compliance in regulated professional services.

Responsibilities

• Own firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.
• Establish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.
• Define and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).
• Identify constraints to growth and remove bottlenecks through systems, process, and org design.
• Map and redesign end-to-end workflows with a focus on speed, quality, and scalability.
• Build a lean/process-improvement capability inside the firm (standards, playbooks, training).
• Standardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.
• Partner with leadership to define a practical tech roadmap; lead change management for technology adoption.
• Establish governance for AI use in collaboration with Risk/Compliance and IT.
• Drive automation of routine work and elevate the team to higher-value advisory activities.
• Serve as a trusted advisor to partners and practice leaders; align cross-functional teams around shared outcomes.
• Communicate clearly what is changing, why, when, and how success will be measured.

Skills

Operational leadership

Technology-enabled transformation

Change management

Process engineering

Executive communication

Risk, quality, and compliance

Education

CPA

MBA

Job description

Current is seeking a Chief Operating Officer to build the firm of the future by aligning professional services operations with process engineering, data/AI enablement, and modern technology to enhance client experience, margin, and scalability.

This hands-on operator translates strategy into operating cadence, standardizes workflows, leads technology-enabled transformation, and guides partners and senior leaders through change while strengthening culture and client trust.