Conversational AI Design Lead

Blue Cross Blue Shield of Michigan; Detroit (MI); In loco; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Blue Cross Blue Shield of Michigan is seeking a Mid-level Manager to design, optimize, and govern AI-enabled member self-service content. You will translate complex healthcare terms into clear language and guide model behavior through grounded prompts and testing.

You will partner with product, design, engineering, data, operations, legal, and clinical teams to ensure conversations are accurate, accessible, and aligned to policy and provider standards, supporting a trusted member experience.

Mansioni

• Lead conversational content and prompt strategy for AI-enabled member self-service.
• Establish plain-language and health-literacy standards aligned to product objectives, brand expectations, accessibility, and trust.
• Translate complex healthcare, insurance, benefits, clinical, policy, and operational terminology into clear language that reflects how members naturally ask questions.

Descrizione del lavoro

Blue Cross Blue Shield of Michigan is seeking a Mid-level Manager to design, optimize, and govern AI-enabled member self-service content. You will translate complex healthcare terms into clear language and guide model behavior through grounded prompts and testing.

You will partner with product, design, engineering, data, operations, legal, and clinical teams to ensure conversations are accurate, accessible, and aligned to policy and provider standards, supporting a trusted member experience.