Senior Conversation Designer – AI-Driven Health UX

Teladoc Health; New York (NY); Sur place; USD 135 000 - 165 000; Plein temps

Résumé du poste

Teladoc Health is seeking a Conversation Designer for the Product Experience team. You will lead content strategy, mentor colleagues, and shape AI-driven member and provider experiences in healthcare, with a focus on responsible use of generative AI.

You will design conversation flows, intents, and response frameworks for AI-powered chatbot experiences, collaborating with AI, clinical, legal, and engineering teams to ensure accuracy, safety, and empathy within healthcare standards.

Qualifications

• 8–10 years of experience in content design, UX writing, or a closely related discipline.

Responsabilités

• Lead and execute content strategy, aligning product, clinical, and business goals with user-centered content decisions.

Connaissances

Conversation design

UX writing

Content strategy

AI safety & compliance

Stakeholder collaboration

Figma

Agile/Scrum

Writing & editing

Formation

Bachelor’s degree in English, Communications, Journalism, or related field

Outils

Figma

Description du poste

Teladoc Health is seeking a Conversation Designer for the Product Experience team. You will lead content strategy, mentor colleagues, and shape AI-driven member and provider experiences in healthcare, with a focus on responsible use of generative AI.

You will design conversation flows, intents, and response frameworks for AI-powered chatbot experiences, collaborating with AI, clinical, legal, and engineering teams to ensure accuracy, safety, and empathy within healthcare standards.