Conversation Designer - AWS Connect IVR & UX

Creative Circle; Westwood (MA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A financial services client is seeking a Conversation Designer to create and optimize human-like voice interactions within their AWS Connect IVR system. This position involves designing intuitive conversational workflows, collaborating with cross-functional teams, and analyzing data to enhance customer experiences. Candidates should have hands-on experience with AWS Connect and strong skills in conversational design principles. This is a hybrid role that allows flexibility in work location across multiple states in the US.

Qualifications

• Hands-on experience with AWS Connect and Contact Flow design.
• Strong understanding of natural language patterns and conversational UX.
• Excellent written communication and analytical skills.

Responsibilities

• Design conversational workflows for AWS Connect IVR.
• Collaborate with teams for smooth implementation of designs.
• Analyze call data to identify improvement opportunities.

Skills

AWS Connect

Conversational UX

Voice interaction best practices

Analytical thinking

Written communication

Job description

A financial services client is seeking a Conversation Designer to create and optimize human-like voice interactions within their AWS Connect IVR system. This position involves designing intuitive conversational workflows, collaborating with cross-functional teams, and analyzing data to enhance customer experiences. Candidates should have hands-on experience with AWS Connect and strong skills in conversational design principles. This is a hybrid role that allows flexibility in work location across multiple states in the US.