AWS Connect Engineer — IVR & Lex Bot Specialist

Acclaim Systems, Inc.; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Acclaim Systems, Inc. in Sacramento, CA seeks a professional to translate architect designs into AWS Connect configurations and to build and maintain contact flows, queues, and routing profiles. The role includes assisting with Amazon Lex bot and Lambda function configuration for Conversational IVR under guidance.

The candidate will work with a team to deliver scalable contact-center solutions and optimize customer interactions within a secure, reliable Connect environment.

Qualifications

• Experience translating call flows into AWS Connect configurations.
• Ability to design and optimize contact center routing and queues.
• Familiarity with integration of Lex bots and Lambda for IVR.

Responsibilities

• Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations
• Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs
• Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance

Skills

AWS Connect experience

Call flow design

Contact center design

Lex bot configuration

Lambda functions

Tools

AWS Connect

Amazon Lex

AWS Lambda

Job description

Acclaim Systems, Inc. in Sacramento, CA seeks a professional to translate architect designs into AWS Connect configurations and to build and maintain contact flows, queues, and routing profiles. The role includes assisting with Amazon Lex bot and Lambda function configuration for Conversational IVR under guidance.

The candidate will work with a team to deliver scalable contact-center solutions and optimize customer interactions within a secure, reliable Connect environment.